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Review of Duve

9
Smoother arrivals and natural upsells — could use deeper targeting
Hotel Manager from 200 to 499 room Bed & Breakfast & Inns in The Hague (Netherlands)
Verified
1 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
Duve has become an important part of our guest journey at De Plesman. The online check-in process helps us reduce reception workload while giving guests a smoother arrival experience. The guest app and messaging tools allow us to communicate with guests before, during, and after their stay in a professional and personalized way. We particularly value the integration with Mews, which keeps information synchronized and reduces manual work. The upselling functionality helps us promote room upgrades, breakfast, wellness treatments, and special packages in a way that feels natural for guests and creates additional revenue opportunities. The Duve team has also been responsive and supportive throughout implementation and optimization.
What do you dislike or think could be improved?
We would like to see even deeper customization options for guest segmentation and automated upsell campaigns. While the current upselling tools work well, more advanced targeting based on stay purpose, guest profile, or booking source could further increase conversion rates. Additional reporting and analytics around guest engagement and upsell performance would also help hotels better measure ROI and continuously optimize the guest journey.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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