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Review of Straiv

7
Flexible guest messaging with a steep learning curve
Hoteldirektor from 75-99 room Bed & Breakfast & Inns in Villmergen (Switzerland)
Verified
3 days ago
Products Reviewed
Contactless Check-in
What do you like most?
What we actually like best is how many ways the system offers to communicate with our guests. We find it particularly practical that we can send automatic emails and thereby also send seasonal offers specifically to our guests. The segmentation is really very precise and offers many possibilities. In the beginning, however, you do need to familiarize yourself a bit and also try things out a little until you understand everything correctly. We also think it's great that guests can fill out the registration form before arrival. This makes check-in more pleasant for both sides, and on-site we have more time to really take care of the guest and not just handle administrative matters. We are also curious about the info folder and everything we can implement with it later. We also find it really good that you can create your own modules and design them individually. This way we can better align the system with our business and our guests and are not completely bound to predefined content.
What do you dislike or think could be improved?
What we missed a bit at the beginning is a simpler introduction to the various functions. Especially if you don't have much or really no experience with such systems, there are quite a lot of possibilities and you first have to find your way around a bit. For example, it would be great if you could switch the message type or category in Guest Journey Messaging more easily. Especially when creating and adjusting messages, this would make things a lot easier and you wouldn't have to set everything up again from scratch. We would also find short training videos on creating messages very helpful. We did have a training session, but when you start working on your own afterward, of course completely different questions come up. A short video beforehand that shows step by step what to look out for would therefore be really practical. That way you could come to the training with specific questions directly. With customer support we sometimes had somewhat longer waiting times. The support was generally good, but when you're working on something and can't get further, faster responses would of course be great. Especially at the beginning it helps a lot if you don't have to wait several days for a question and can then continue directly afterward. By now we are at the point where we can and want to adapt our set-up messages and modules more to our wishes and to the wishes of our guests.
3.5
Average
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
N/A
Implementation
N/A

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