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Review of D3x

10
Frees up reservations and boosts direct bookings — more OTA integrations needed
IT Manager from 200 to 499 room Bed & Breakfast & Inns in Vienna (Austria)
Verified
3 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
It frees up our reservations team significantly by taking care of all the standard guest inquiries. This allows them to provide a much better service to guests where it's needed most. It also significantly improved the collaboration between our front desk and the reservations department by automatically delegating them their relevant topics, saving them the time of sorting out dozens of emails. After implementing the WhatsApp channel in all our properties, we were also able to see an increase in direct bookings. It also goes without saying that having a single platform where all guest communication is conducted over is much better for the users as well, since they don't need to use multiple portals and extranets to take care of guests' messages.
What do you dislike or think could be improved?
For our use case, further OTA integrations, like Hostelworld, Agoda, Expedia would be amazing to have. Just the booking.com integration helped our team a lot, it would be great to be able to further help them by integrating these messages as well.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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