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Review of Guestnet

10
Strong guest communication — only the morning post and app could be more intuitive
Hotel Watles from 75-99 room Other in Malles Venosta (Italy)
Verified
10 days ago
Products Reviewed
Hotel Guest Apps
What do you like most?
GuestNet supports us very well in communicating with our guests. We have summarized the most important information about the stay there in a clear manner. Additionally, our guests receive an information sheet with a QR code upon arrival, through which they can directly access our GuestApp page. This allows our guests to inform themselves at any time about important topics, offers, and activities and to read many questions directly. This also makes our work at the reception easier and gives us more time for personal guest care. Many pieces of information can be accessed independently by the guests without having to ask at the reception. The TV loop is also a very useful tool for us. We run the information on the TVs in the rooms and can thus convey important notices, current information, and offers to our guests directly during their stay. Especially for short-term information or special events, this is a very practical way to reach our guests additionally. We especially appreciate the collaboration with the GuestNet team. If we have questions or concerns, the team is always helpful and competent. The communication is always friendly, open, and solution-oriented. Comments and suggestions for improvement are also gladly received and taken seriously. The team always strives to respond to our wishes and to continuously develop GuestNet. Overall, GuestNet is a valuable support for us in daily hotel operations and facilitates both communication with our guests and our processes at the reception.
What do you dislike or think could be improved?
One area where we see potential for improvement is mainly the morning post program. We use this daily, and it is an important way for our hotel operation to inform our guests about the current daily program, events, and other information. Therefore, it would be nice if the creation and editing of the morning post could be made a bit more intuitive and clearer. We are already in exchange and working together to optimize the functions further and to better align with the requirements of daily hotel operations. We also see potential for improvement in the clarity of the Guest App. Especially for new users, the structure is initially somewhat complex, and it can take some time to find the desired functions or information. Once familiar with the system, operation naturally becomes easier, but for new employees or users, the entry is initially somewhat challenging. A more intuitive navigation and a clearer structure of the individual areas would make the entry easier and make daily use even more pleasant and efficient.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
3.0/5
[email protected] . from Guestnet replied
Lieber Georg, vielen herzlichen Dank, dass du dir die Zeit genommen hast, uns ein so ausführliches und ehrliches Feedback zu geben! Es freut uns wirklich sehr, dass Guestnet euch im Hotelalltag unterstützt und euch die Kommunikation mit euren Gästen sowie die Arbeit an der Rezeption erleichtert. Besonders schön ist es für uns zu hören, dass ihr auch die Zusammenarbeit mit unserem Team so positiv erlebt. Das bedeutet uns wirklich viel! Genauso dankbar sind wir dir für deine offenen und konstruktiven Verbesserungsvorschläge. Wir verstehen gut, wie wichtig eine einfache und intuitive Bedienung gerade im hektischen Hotelalltag ist. Deshalb nehmen wir deine Anmerkungen zur Morgenpost und zur Übersichtlichkeit der GuestApp sehr ernst. Wie du bereits erwähnt hast, sind wir hier schon gemeinsam im Austausch und freuen uns darauf, die Funktionen weiter zu optimieren und noch besser an eure Bedürfnisse anzupassen. Vielen Dank für euer Vertrauen, die angenehme Zusammenarbeit und dafür, dass ihr uns mit eurem Feedback dabei helft, Guestnet jeden Tag ein Stück besser zu machen! Ganz liebe Grüße euer Guestnet-Team

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