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Review of Canary Technologies

10
Convenient tipping and flexible support — AI Voice needs better phone-system integration
General Manager from 200 to 499 room Boutique Hotels in Houston (United States)
Verified
2 days ago
Products Reviewed
Digital Tipping Solutions
Call Center Software
What do you like most?
We've been using Canary's Digital Tipping for about a year now, and it's been a great addition to our hotel. It gives guests a convenient way to recognize our associates without needing to carry cash. I've also been really impressed with the team at Canary and their willingness to work with us to find solutions that fit our property's needs. We're currently implementing AI Voice, and I'm excited about the customization options and the opportunity to improve our guest experience without losing that personal touch.
What do you dislike or think could be improved?
I'd love to see more flexibility in how AI Voice integrates with existing hotel phone systems. We want our front desk associates to have the first opportunity to answer calls, with AI stepping in only when they're unavailable. This wasn't part of the standard setup, so we've had to work through an alternative solution. Having that option built into the implementation process would be a great improvement.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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