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Review of Jonas Hospitality

10
Highly customizable with strong integrations and support — reward system still missing
Chief Experience Officer from 25-49 room Boutique Hotels in Albuquerque (United States)
Verified
2 days ago
Products Reviewed
Business Intelligence
Property Management Systems
Budgeting
What do you like most?
We love Jonas Chorum from Jonas Hospitality. We are able to customize every aspect and have flawless operations because of the integration with the housekeeping app, the additional api tech stacks and allows us to be competitive with the franchise/flag branded hotels! We are able to integrate the way we communicate with our guest via texts that sync into our crm and over communicates to every guest so that we don't run into negative review issues. This includes the dreaded OTA's. We are also able to integrate with awesome FF&E and F&B. Their sales team is always on top of the new integrations that help boutique hotels and again it allows for a unique curated experiences that tops any branded flag.
What do you dislike or think could be improved?
Honestly as an independent hotel their tech support is worth its weight in gold. Our teams get to know their teams and just naturally allows for great support when we have new agents. They have a wonderful development team and really hear out what we need when we notices any glitches. Many of the hotels in our city ask us often as to what tech stack we have so that they can understand our operations. The only other thing I would wish is a reward system inside JC. But I do hear that's coming soon! Jonas Hospitality may be a big publicly traded company but no way no how do any of our staff or management feel that we are not seen. The teams all work very well together to implement as much as they can. When we initially started with JC we had SHR/Windsurfer and that was the craziest CRS. They were able to really help and guide us. But after being on it for 2 years we decided to move to siteminder for CRS. It was incredible how many options JC has to integrate with various CRS's. Since then we have had less complications, but we are a very customized curated boutique hotel and we love data collection. I think as JC grows and evolves it will be likely that windsurfer may change. It's impressive how they can sign on so many integrated softwares with the long NDA process and most recently Toast! What a game changer for F&B!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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