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Review of SiteMinder

10
One for all, manageable for the hotel.
Front Office Manager from 50-74 room Boutique Hotels in Chiang Mai (Thailand)
Verified
8 months ago
Products Reviewed
Channel Managers
Booking Engine
Guest Messaging Software
What do you like most?
Only SiteMinder can control the whole hotel and sales solutions, as this was one hub for everything I needed, room rate, allotment, rate plan, restriction, and able to pull a report with a selection date with details. SiteMinder stands out as the only platform capable of seamlessly managing the entire spectrum of hotel operations and sales solutions. It served as a centralized hub where I could access everything I needed—from configuring room rates and managing allotments to setting up rate plans and applying restrictions. What truly impressed me was the ability to generate detailed reports with custom date selections, giving me full visibility into performance metrics and booking trends. This all-in-one solution eliminated the need for multiple systems, streamlining my workflow and empowering me to make data-driven decisions with ease.
What do you dislike or think could be improved?
We had experienced some times allotment not actually real time, but overall quite fast, but sometimes we got 2 bookings in almost the same time. We occasionally experienced delays with allotments not updating in real time. However, the overall system was quite fast and responsive. That said, there were rare instances where we received two bookings almost simultaneously, which caused minor overlaps.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Zidane D. from SiteMinder replied
Hi Phantawat, Thank you for your incredibly detailed feedback! We're thrilled to hear that SiteMinder has served as your centralised hub for managing room rates, allotments, rate plans, restrictions, and detailed reporting, and that it's streamlined your workflow by eliminating the need for multiple systems. We appreciate you bringing to our attention the occasional delays with real-time allotment updates and the rare instances of simultaneous bookings causing minor overlaps. This feedback will be shared with our team as we continue to enhance our real-time synchronisation capabilities to prevent such occurrences. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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