Review of OpenHotel

3
Adequate but needs improvements
Reservations Manager from 10 to 24 room Boutique Hotels in Palmer (United States)
Verified
2 years ago
What do you like most?
The customer service team is friendly and helpful. The system is easy to use from a front end point of view.
What do you dislike or think could be improved?
1. They offer a Yield Management system is only useful if you don't work with group allotments or room blocks. You could have 19 of your 20 rooms sold to a group in an allotment and it will show the property as still 100% available. This than drops that night to the lowest rate on your yield plan instead of pricing it up since 19 of the rooms are accounted for in group space. The yield system will only accounts for booked nights. Sadly, this was our main feature we were sold on, but never told in the demo and sales pitch.
1.5
Terrible
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
2.0/5

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