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Review of Monscierge

0
Was sold on Cloudbeds Integration and then spoken to like an idiot by the team.
Owner from 5 to 9 room Bed & Breakfast & Inns in Saint Ignace (United States)
Verified
2 years ago
Products Reviewed
Hospitality TV
What do you like most?
The things I would have liked most were never delivered. There is really nothing positive to say about Monscierge. I should have just bought regular Apple TVs.
What do you dislike or think could be improved?
The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing and difficult to navigate. The rep over promised and under delivered - and then when I asked for a refund they basically told me to pound sand. I have heard back from them in weeks after they told me they would be getting back to me with good news “soon” won’t be holding my breath. Would not recommend this platform to users of any size.
0.0
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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