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Review of Little Hotelier

10
Strong booking tools and support — but reporting still takes work
Owner from 5 to 9 room Bed & Breakfast & Inns in Grinnell (United States)
Verified
3 days ago
Products Reviewed
Hotel Management Software
What do you like most?
The calendar and website embedded booking engine are key elements that I appreciate. The AI customer support is the best I've come across and accurately answers most of my questions quickly. I recently encountered an issue with a new feature that the AI assistant couldn't answer and the live person chat was very helpful. Vibha was my rep and understood my question and was helpful in ensuring that I had my setting etc. correct.
What do you dislike or think could be improved?
Financial reporting especially as it relates to reconciling payments and guest stays for my accounting software. I have to spend considerable time each month reconciling payments with invoices to ensure I'm accurately accounting for revenue, taxes collected, etc.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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