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Review of Canary Technologies

9
A valuable tool for guest messaging and operations
General Manager from 10 to 24 room Bed & Breakfast & Inns in Banff (Canada)
Verified
5 months ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
Guest Messaging Software
What do you like most?
• I really value Canary’s guest messaging functionality. It has significantly improved how we communicate with guests before arrival, during their stay, and after departure. Being able to message guests directly via SMS or WhatsApp without requiring them to download an app has reduced front desk congestion and made communication feel more seamless and accessible for guests. • I find the platform very easy to use. The interface is intuitive and well laid out, which makes training new team members much easier and helps ensure consistent usage across shifts and departments. Staff are able to pick it up quickly without extensive training. • I appreciate that Canary consolidates several important tools into one platform, including guest messaging, digital check in and check out, payments, upsells, tipping, and guest surveys. Having everything centralized streamlines operations and reduces the need to jump between multiple systems throughout the day. • The automation features have been especially helpful in improving efficiency. Automated messages and workflows help manage routine guest questions and expectations, allowing the guest services team to focus on more meaningful interactions and in person service. • I’ve noticed a positive impact on guest satisfaction and overall feedback, particularly due to clearer communication, faster response times, and consistent post stay follow up. • Lastly, I’ve had a very positive experience with the Canary support team. They’ve been responsive, knowledgeable, and genuinely helpful whenever questions or issues arise.
What do you dislike or think could be improved?
I wanted to share a few feature suggestions that I think would further improve both the guest experience and day to day operations. First, it would be very helpful to allow guests to re upload or replace a credit card once one has already been submitted. We occasionally see situations where a guest uploads a card that does not work for us, such as a partner’s card or a Discover card from the US, which we do not accept. Giving guests the ability to easily add a new card would help avoid follow up and delays. Second, I would love to see deeper integration with AI assisted chat tools to help guest services teams polish and refine responses to guests, particularly around tone, clarity, and professionalism. Lastly, the analytics data is very helpful. Would it be possible to have a weekly analytics summary emailed automatically to administrators? This would make it easier to track trends without needing to log in each time. Thanks for considering this feedback.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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