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Review of Cloudbeds

10
Clear booking overview — but guest data needs more control
Front Staff from 5 to 9 room Hostels in (Thailand)
Verified
3 days ago
Products Reviewed
Channel Managers
Property Management Systems
Hotel Management Software
What do you like most?
The Calendar is useful for our reservation team because we can see the overall booking picture without opening every reservation one by one. One thing I would like is more control over guest profiles. If two guests use the same email, I would prefer choosing the correct guest rather than having the system automatically merge them.
What do you dislike or think could be improved?
There are some moments when the information shown does not look completely correct, so we need to double-check before giving information to the guest. It is not happening all the time, but for a new hotel we want the reservation data to be very clear.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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