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Review of SiteMinder

9
Easy to use with strong connectivity — but rate controls need work
Director from 200 to 499 room Bed & Breakfast & Inns in Barcelona (Spain)
Verified
3 days ago
Products Reviewed
Channel Managers
What do you like most?
We work exclusively with the channel manager and so far we're very happy with its speed, connectivity, and visuals. It's easy to use, both in terms of setup and daily operation for managing rates, closings, and other functions. The connectivity with different channels is what you'd expect from a tool considered the industry standard. As for the visuals and overall aesthetics, the program is very clean: information is easy to find and intuitive. In short, it's a good tool that performs its function correctly. The steps for connecting to channels aren't particularly complicated, and the availability and rate grid is very visual. The insights section is also very useful. Even though it's the free version, I understand that Dynamic Revenue Plus will be much more comprehensive, but for now, we're not considering subscribing.
What do you dislike or think could be improved?
Regarding the distribution section of the channel manager, I would include the option to close sales directly on the grid, eliminating the need to select either a collective update or a channel-specific closure. I would prefer simply clicking the night's box and closing all rates and channels for that night, similar to how it's done in the Booking.com extranet. Additionally, it's necessary to reinstate the hard lock on rates that are mistakenly published below the configured limit. Currently, an arrow appears if you accidentally enter €10 instead of €100, but the €10 rate is still published. Previously, it wouldn't allow publication until the error was identified. Another area for improvement is the lack of a nightly price breakdown in the reservations section. If each night has a different price, the breakdown is not visible. While it is true that this information is already in the PMS, for efficiency reasons it would be good to be able to access all the information directly in the channel so as not to have to jump from one to the other.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
4.0/5
[email protected] . from SiteMinder replied
Hi Adrià, Thank you so much for sharing your insights! We're thrilled to hear that you're enjoying the speed, connectivity, and overall of our Channel Manager. Your feedback regarding the distribution section is incredibly valuable, and we understand the need for improvements like simplifying the closure process and enhancing the rate locking feature. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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