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Review of Trybe

10
Easy guest communications that save time — reporting needs work
Spa Manager from 25-49 room Branded Hotels in Cirencester (United Kingdom)
Verified
15 days ago
Products Reviewed
Spa Software
What do you like most?
What we like most about Trybe is how user-friendly and easy it is to use, both for our team and our guests. It brings so many useful functions together in one place, from sending guest correspondence and managing communications to online intake forms and collecting guest information ahead of their stay. It helps to streamline our processes, saves time on day-to-day admin and makes communicating with guests much more straightforward. We also like how it helps create a smoother, more organised guest journey, making the experience easier and more convenient for both guests and staff.
What do you dislike or think could be improved?
One area we feel could be improved is the reporting functionality. We sometimes find that when applying filters, the reports don't always pull through the exact information we're looking for, which can make it difficult to get the specific data we need. It would also be really useful to have a dedicated commission report, allowing us to easily view, track and calculate commissions in one place. More flexible reporting options and additional reporting features would make the system even more valuable to us.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
3.0/5

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