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Review of SiteMinder

9
Promotion
E-Commerce Manager from 75-99 room City Center Hotels in Semarang (Indonesia)
Verified
2 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
I really like how easy it is to interact with the Customer Service team through the online chat. The chat feature makes communication convenient, accessible, and efficient when we need assistance.
What do you dislike or think could be improved?
Customer service could be improved by strengthening product knowledge and problem-solving skills. The team should have a better understanding of the products and services first, so they can properly investigate customer issues, identify the root cause, and provide the right solution efficiently.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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