Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of SiteMinder

9
Promotion
E-Commerce Manager from 75-99 room City Center Hotels in Semarang (Indonesia)
Verified
23 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
I really like how easy it is to interact with the Customer Service team through the online chat. The chat feature makes communication convenient, accessible, and efficient when we need assistance.
What do you dislike or think could be improved?
Customer service could be improved by strengthening product knowledge and problem-solving skills. The team should have a better understanding of the products and services first, so they can properly investigate customer issues, identify the root cause, and provide the right solution efficiently.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
[email protected] . from SiteMinder replied
Hi Ajeng Indah Permatasari, Thank you so much for your valuable feedback! It's wonderful to hear that you find our online chat feature so convenient for reaching our Customer Service team. We appreciate your insights regarding product knowledge, and we're committed to improving our team's skills to better assist you in the future. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information