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Review of d3x

10
The best chatbot we've used so far!
Head of Operations from 25-49 room City Center Hotels in Unterseen (Switzerland)
Verified
9 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
After having some mixed experiences with other chatbot providers in the past, we finally found the right fit with D3x. The onboarding was simple from day one, and the support team backed it up well — quick replies, clear answers, no runaround. They even gave us practical tips and best practices before we asked, which saved us a lot of trial and error during setup. Connecting the bot to our website and WhatsApp took barely any time and caused zero headaches. What we love most is how deep the personalization goes. We control the chatbot's persona down to the details: how it writes, its tone of voice, how it responds to customers, so it actually sounds like our brand instead of a generic bot bolted onto our site. Nearly every setting can be adjusted and fine-tuned by hand, which means we almost never hit a wall we can't work around ourselves. The extranet is clean and easy to navigate, and it gives us a real overview of what's happening across the board. The dashboard shows concrete numbers, not vague summaries, so tracking performance and spotting where to improve is straightforward. We use it constantly to fine-tune how the bot responds. The system runs smoothly day to day and has made a genuine difference in how we operate. If you're a company looking for a chatbot that's flexible, powerful, and actually reliable, D3x is worth checking out — we'd recommend it without hesitation.
What do you dislike or think could be improved?
AI Automation & Learning: Since we currently configure all paths manually (which works flawlessly), it would be a fantastic addition if the bot could automatically learn from uploaded documents like PDFs or FAQs to save time. In addition, the bot is currently unable to view pictures and PDFs the customers are sending which would be a huge help in the future, if this was made possible. Direct WhatsApp Notifications for Human Handoff: When a chat requires human intervention, it would be a massive help if the system could trigger a direct notification or forward the request to a private WhatsApp number. This would allow our team to jump into urgent conversations instantly and handle escalations much more efficiently while on the go.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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