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Review of RoomPriceGenie

1
Bad experience, bad follow-up, bad everything.
Manager from 5 to 9 room Boutique Hotels in Puebla (México)
Verified
5 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
The best thing about it is its ease of use. The interface is user-friendly, although the options aren't entirely clear. I like that the button to cancel your subscription is hidden and not easy to find.
What do you dislike or think could be improved?
Communication is terrible; there's a lack of it, staff layoffs, a lack of follow-up, and little interest in customers from Room Price Genie. When you sign up, communication and follow-up are excellent; however, the offers aren't applied. It took a couple of months for a response, and even then, the offer wasn't honored. They offered me another promotion to keep me as a customer, but by then the situation was already critical. They had lost credibility and my trust by that point. I had to write to a supervisor (in a different region) to get them to follow up on my case. Damage control is, to say the least, generic. They present themselves as a convenient option with personalized follow-up, which is false. It seems as if the company has staffing problems and serious internal communication issues.
0.5
Terrible
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
2.0/5

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