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Review of Canary Technologies

10
Secure tips with a clunky banking update process
General Manager from 200 to 499 room Bed & Breakfast & Inns in Coeur d'Alene (United States)
Verified
2 days ago
Products Reviewed
Digital Tipping Solutions
What do you like most?
I love the security of Canary. No one other than the employee is able to access their tips. We really like to make a game out of who gets the most tips.
What do you dislike or think could be improved?
Making it easier for employees to update their banking information would be extremely beneficial. We have had several employees who previously worked at other hotels that also use Canary and have since opened new bank accounts. Unfortunately, many no longer remember their login credentials from their previous hotel, making it difficult to access their tips. Even when employees are able to log in, they are unable to update their banking information. This has resulted in employees being unable to receive their earned tips. A more user-friendly process for recovering account access and updating banking information would help prevent these issues and ensure employees receive their tips in a timely manner.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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