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Review of Thynk

8
How Lamington Group Brought Sales & Reservations Together to Scale with Thynk
Group Central Reservations Manager from 200 to 499 room Boutique Hotels in London (United Kingdom)
Verified
2 days ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
Co-Pilot has taken a lot of the manual data entry out of reservations, and Room Block Manager gives us a clear view of our groups. Both teams now play a real part in the sales process.
What do you dislike or think could be improved?
Bookings that are in house - Thynk is unable to amend 'checked in' bookings. For example the client needs to extend their booking - this is currently actioned only in PMS. Multi property quotes sent to clients from booking stage (templates). Products do not sync with PMS. PMS controls products being added so currently we need to deduct 'product prices' from the nightly rate in Thynk then push to PMS. Thynk cannot push bookings made on the same day as when guest checks in. For example I make a booking today for arrival today - Thynk unable to push so the booking is made in PMS. 2 way interface with PMS. Amendments made in PMS are not reflected in the room block manager in Thynk.
4.0
Very Good
Ease of Use
3.5/5
Customer Support
3.5/5
ROI
N/A
Implementation
N/A

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