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Review of Cloudbeds

8
Intuitive mobile control and personalized reports — but fixed exchange rate support is missing
Gerente General from 200 to 499 room Resorts in Puerto Penasco (Mexico)
Verified
3 days ago
Products Reviewed
Property Management Systems
What do you like most?
The ease for our teams to use an intuitive system that allows them to make interactions more personalized, and the versatility of having a system available on my cell phone, are a great success, because I can know exactly how my reservations and/or check-ins are behaving without depending on a computer; this gives me the opportunity to be out of my office without losing control. Having access to personalized reports makes it much easier to keep control and audit the operation at any time.
What do you dislike or think could be improved?
Our company works with a fixed exchange rate. This way of working has been around for a couple of decades and has been perfected; it prevents us from many no-shows and last-minute cancellations. That the (PMS) Cloudbeds system respects and works with a fixed exchange rate would be ideal for us. Not having reports of information that we do not manage, such as "Food and Beverages", and instead having more reports from departments like Reservations, reception, and Administration would be very useful for us.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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