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Review of Mews

7
Strong traceability and responsive support — but availability bugs need fixing
Senior Revenue Manager from 200 to 499 room Boutique Hotels in Fieberbrunn (Austria)
Verified
3 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
The excellent traceability of actions and potential errors is a major plus. The action logs and channel manager queue allow for transparent process tracking and targeted problem analysis. I also appreciate the system's continuous development and the regular improvements and expansion of existing features. Furthermore, I value the prompt premium support, which always strives to find a quick solution, even if it takes months.
What do you dislike or think could be improved?
It is particularly important that the correct availability is reliably transmitted to connected integrations in every situation. New bugs keep appearing (some are already known but not yet resolved). Transmitting the correct availability is the core of a PMS, and its implementation should not be delayed, with other, less critical but still appealing features being implemented first. Pricing within blocks could also be made simpler and more flexible. Additionally, it would be helpful if products could be automatically set and calculated as inclusive, even for manual bookings. This would significantly simplify block pricing as mentioned previously. For integrations, the ability to map one-off products and the transmission of children's prices to partners who support this functionality would also be important enhancements.
3.5
Average
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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