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Review of Heyhotel AI

10
Successful AI Integration Across Resort, Ski & Boutique Hotel Operations.
CRM Director from 500+ room Boutique Hotels in Kadriye (Turkey)
Verified
15 days ago
Products Reviewed
Call Center Software
What do you like most?
As the CRM Director of Megasaray Hotels and DAS Hotels, I have had the opportunity to work closely with the HeyHotel AI team as part of our digital transformation journey, and our experience has been continuing highly positive. Together, we have successfully implemented both voice and text AI assistants on our websites, enabling our guests to receive instant support throughout their booking journey. We have also deployed AI-powered messaging assistants on Facebook and Instagram, allowing us to provide faster, more consistent, and more efficient communication across our digital channels. Our next milestone is the WhatsApp AI integration, which is currently under development, while our AI-powered call center integration has completed its testing phase and is scheduled to go live this week. It has been impressive to see how the platform continues to evolve according to our operational requirements and guest expectations. What truly differentiates HeyHotel AI is not only the technology but also the team behind it. Throughout the entire implementation process, they have been highly responsive, solution-oriented, and genuinely committed to understanding our business needs. Whether it is a new feature request, an operational challenge, or ongoing platform improvements, the team consistently responds quickly, communicates transparently, and delivers practical solutions. Their proactive approach to updates and continuous product development makes them feel like a true technology partner rather than simply a software provider. As the CRM Director, I can confidently say that HeyHotel AI has become much more than a guest communication platform—it has become a strategic technology partner in our digital transformation journey. As a hotel group operating 3 resort hotels in Antalya, 2 ski hotel in Erciyes -Kayseri, and a boutique hotel in Cappadocia - (2 different brand in 3 different locations), we require solutions that can adapt to very different guest expectations and operational models. HeyHotel AI has demonstrated the flexibility and scalability to support each of these environments successfully, making it a trusted long-term partner for our AI-driven hospitality strategy.
What do you dislike or think could be improved?
Whatsapp integrations due to Meta Updates (because while we are running on something on wp business integration) - a new update release changes all plans.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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