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Review of Exely

10
User-friendly platform with excellent support — could use more promo options
General Manager from 75-99 room Hostels in Kandy (Sri Lanka)
Verified
1 days ago
Products Reviewed
Booking Engine
What do you like most?
We have been onboard with Exely for almost three years, and throughout this time, we have been extremely pleased with their service and support. The platform is innovative, user-friendly, and continuously evolving to meet the needs of the hospitality industry. Most importantly, the team’s support has always been excellent and responsive. A special mention to Ziad, Head of Sales, who consistently goes the extra mile and provides outstanding service and support whenever we need it. We highly appreciate our partnership with Exely and look forward to many more successful years together.
What do you dislike or think could be improved?
Additional promotional offers can be introduced to encourage direct and OTA bookings. (1) Guests booking on a Bed & Breakfast (BB) basis can be offered 30% off the Dinner Buffet. (2) Guests booking on a Room Only (RO) basis can be offered 30% off both the Dinner and Breakfast Buffets. For Kandy, the hotel could also establish a partnership with a reliable taxi or tuk-tuk service specifically for backpackers and FIT travellers. This would provide convenient and affordable transportation from Kandy Railway Station to the hotel, using trusted and verified drivers. This type of arrangement would not only improve the guest experience but could also add value to the booking and help the hotel stand out among competing properties.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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