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Review of Hoteza

10
Great support and a modern TV interface — activation lags behind check-in
Marketing Manager from 25-49 room Boutique Hotels in Split (Croatia)
Verified
4 days ago
Products Reviewed
Hospitality TV
Hotel Guest Apps
What do you like most?
What I appreciate most about Hoteza is their excellent customer support and responsiveness. The team is always quick to respond to our requests, helpful and efficient in finding solutions. I also really like the design and overall appearance of the TV interface in our hotels. It's modern, visually appealing and easy for guests to navigate. Overall, Hoteza offers a great product backed by an outstanding support team, making the entire experience of working with them very positive.
What do you dislike or think could be improved?
One thing that could be improved is the time it takes for the TV to turn on after check-in. As we are a small hotel, guests often reach their rooms in less than five minutes. We were informed that five minutes is currently the shortest possible activation time, but this means guests sometimes enter their rooms before the TV has turned on. It would be great if this delay could be reduced further, allowing the welcome screen to be ready as soon as guests arrive in their rooms.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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