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Review of Little Hotelier

10
Stable channel manager and helpful support — but too many logouts
Owner from 25-49 room Resorts in Bang Lamung (Thailand)
Verified
1 days ago
Products Reviewed
Hotel Management Software
What do you like most?
Managing our rooms through this system has made my life so much better because the channel manager is highly stable and reliable. Additionally, there are many other systems and features that I haven't tried yet because I'm not very tech-savvy. However, I believe that someone who is skilled in this area would really like it and be able to use it to its full potential. However, for users who aren't very tech-savvy like me, if you have some time, you can chat with their team directly through their application, whether on mobile or desktop. They are always ready to assist you. Additionally, I would love for this support to be available 24/7 and every day of the week.
What do you dislike or think could be improved?
The system frequently logs out on its own and forces password changes too often. I understand this is for security, but I feel it's excessive. Can this be reduced, especially since two-step authentication is also required? Additionally, when chatting with support through the app, it usually starts with an AI chatbot. I don't find the AI helpful for these issues, as I've never successfully resolved anything through it. I always have to request to speak with a real human agent every time.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
3.0/5

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