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Review of Yanolja Cloud Solution

1
Basic options, but daily operations are too complicated
Hotel Manager from 5 to 9 room Boutique Hotels in Dikwella (Sri Lanka)
Verified
6 days ago
Products Reviewed
Channel Managers
Booking Engine
Property Management Systems
What do you like most?
Nothing much basic options there , but lot of room to improve i have written more details below plesase check
What do you dislike or think could be improved?
Unfortunately, my experience with Yanolja Cloud Solution has been extremely disappointing. I have worked in the hospitality industry for 16 years, used more than seven different hotel management systems internationally, and managed a property with 800 rooms. Based on this experience, I expected a system that would make daily hotel operations simpler and more efficient. At The Cove Hiriketiya, we operate just nine rooms, where a hotel management system should ideally be straightforward, user-friendly, and supported by a reliable team. Unfortunately, I have found Yanolja Cloud Solution difficult to use in almost every aspect of daily operations. Even basic tasks, such as changing room allocations or moving guests between rooms, can require more than five steps. In some cases, the necessary option is difficult to find or does not appear to be available at all. Tasks that should be simple and quick become unnecessarily complicated and time-consuming. What has been equally disappointing is the level of technical support. I have raised questions and sought assistance on numerous occasions, but too often the support team has been unable to provide clear answers or practical solutions. A hotel management system should not only function well but also be backed by a knowledgeable and responsive support team. I am genuinely unsure where things have gone wrong, but based on my experience, I cannot recommend this system. After working with multiple systems internationally, I believe a hotel management platform should simplify operations rather than create additional challenges. I hope Yanolja takes this feedback seriously and focuses on improving the system's usability, simplifying everyday processes, and providing more effective technical support. Hoteliers need a system that works with them, not one that makes their daily responsibilities more difficult.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
3.0/5
ROI
1.0/5
Implementation
1.0/5

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