Review of Stayntouch

10
Reliable platform with exceptional support that feels like a true partner
Brand Strategist & Proprietor from 25-49 room Boutique Hotels in Greenport (United States)
Verified
3 days ago
What do you like most?
In an industry where genuine customer service has become increasingly rare, Stayntouch stands apart. And while the platform itself is an essential part of our daily operations, what truly sets Stayntouch apart is something far more valuable: the extraordinary people behind it. I cannot say enough about Clint Banda and Ruth Beeson. In all our years in the hospitality industry, across the many technology providers, vendors, and partners we have worked with, I can genuinely say that they are among the most dedicated, knowledgeable, and helpful people we have ever encountered. What makes them exceptional is not simply that they are responsive or technically proficient. It is that they genuinely care about our success. They approach every question, challenge, and operational issue as though it were their own business. They listen carefully, take the time to understand the bigger picture, and consistently go above and beyond to find solutions, often in real time. They never make you feel like another support ticket or an interruption to their day. Quite the opposite. They make you feel as though you have a true partner invested in helping your business operate at its very best. That level of commitment, patience, and personal accountability is extraordinarily rare, particularly in hospitality technology. At Silver Sands Motel, we rely on Stayntouch across virtually every aspect of our hotel operations. From reservation management, room inventory, rates and restrictions, and guest profiles to payment processing, folio management, reporting, and integrations with our distribution partners, the platform plays a central role in how we operate our property. We particularly value the visibility it provides into our business, the flexibility to manage different accommodation types and complex reservations, and the ability to connect operational decisions with the financial information we need. In hospitality, where so many moving parts must come together seamlessly, having reliable technology and access to knowledgeable people who understand its intricacies makes an enormous difference. And that is where Clint and Ruth truly shine. They don't simply tell us which button to click. They take the time to explain how things work, why they work that way, and how we can use the system more intelligently and effectively. They help us become better operators. Their willingness to investigate complex issues, collaborate across teams, and remain personally involved until a problem is resolved has earned our complete trust and appreciation. Stayntouch is incredibly fortunate to have them, and so are we. They have set a standard of service and partnership that other technology companies would do well to emulate. Our heartfelt thanks to the Stayntouch team. You have made a meaningful difference to our business, and that deserves to be recognized.
What do you dislike or think could be improved?
At the moment, I genuinely cannot think of anything specific that needs improvement. We have been very pleased with both the platform and the exceptional level of support we receive from the Stayntouch team.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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