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Review of HelloShift

10
HelloShift helps our busy San Francisco hotel communicate quickly, improve guest recovery, guest relations and employee morale.
General Manager from 10 to 24 room Boutique Hotels in San Francisco (United States)
Verified
9 years ago
Products Reviewed
Guest Messaging Software
What do you like most?
We are a small boutique hotel in San Francisco averaging 86% OCC in a down year. Because we are very busy, we needed a way to communicate quickly with all our departments whether it was a guest request, maintenance issue, or management announcements. HelloShift performs seamlessly and quickly with our communication needs. We found that HelloShift disseminated this info quickly and efficiently and helped improve guest recovery, guest relations and employee morale. Advice to others: If you are still using the "Red Book" at the front desk, you are wasting time and no one will read your comments, because it is "history". HelloShift is current and one of the great features is that you can go back to a particular date to see historical events after the fact. It will tell you what were the issues, how the issue was handled and by whom, and what the follow up was required (if any). Usage: Daily Customer for: 2+ years
What do you dislike or think could be improved?
There is a learning curve which the user just has to get used to, just like all new systems. Other than that I can't say any other negatives.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.5/5

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