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Review of HelloShift

10
Helloshift from the front desk perserctive
Front desk agent from 200 to 499 room Boutique Hotels in Bakersfield (United States)
Verified
7 years ago
Products Reviewed
Guest Messaging Software
Staff Collaboration Tools
What do you like most?
Hello, I really enjoy that we can easily connect with for simple things. This takes the hassle of them having to come to the front desk or make a call. With Helloshift they are allowed to take the hotel with them on the go.
What do you dislike or think could be improved?
I still feel that there needs to be a way to improve how guest can order food over messaging. Also there needs to be a popup that shows when other front desk agents are messaging the guest.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
Michelle T. from HelloShift replied
Thank you for taking the time to review HelloShift! When people first think about texting with guests they can be scared that it will somehow degrade the guest experience. As your experience shows, guests really appreciate being able to take care of the simple things through a quick text wherever they happen to be at the moment. Let's talk more about your interest in ordering food - sounds fun! Please send us a chat in the app. See you on HelloShift!

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