Review of Exely

10
Responsive support with room for better reporting
Sales & Marketing Manager from 25-49 room Bed & Breakfast & Inns in Borobudur (Indonesia)
Verified
1 days ago
What do you like most?
As a Marketing Manager, I really appreciate how responsive and supportive the Exely team is. Whenever we have a question, need assistance with the platform, or want to explore a better way of managing our booking and distribution strategy, the team responds quickly and provides clear, practical solutions. What I value most is that the support goes beyond simply answering questions. The team is proactive in giving recommendations and sharing insights that are relevant to our hotel’s needs. This makes it much easier for us to understand the platform and use its features more effectively. Overall, the service has been reliable, professional, and easy to work with, and I am very satisfied with the level of support we receive.
What do you dislike or think could be improved?
Overall, I am very satisfied with Exely and the support we receive from the team. One area that I believe could make the platform even more valuable for hotel marketing teams would be more advanced and customisable reporting. For example, having deeper insights into booking trends, conversion performance, guest behaviour, and channel performance in one place would be very helpful for our marketing analysis and decision making. It would also be useful to have more visual dashboards or automated recommendations that can help identify opportunities and areas for improvement more quickly
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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