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Review of ROIBACK

9
Recognized Industry Leader
Ecommerce&Revenue Director from 500+ room Airport/Conference Hotels in Akumal (Mexico)
Verified
6 months ago
Products Reviewed
Booking Engine
Digital Marketing Agencies
What do you like most?
High Conversion Rates and fast and reliable performance. The booking flow is user-friendly and optimized for mobile users, making reservations easier and faster, which helps increase guest satisfaction.
What do you dislike or think could be improved?
Improved Multi-Room Booking Functionality, the system could better manage bookings for multiple-unit properties, ensuring accurate availability logic to prevent errors like overlap bookings. Separation of Loyalty Benefits by Property Type Some hotels feel loyalty program benefits should be displayed more clearly or separately depending on the type of property, which could improve clarity for guests. Advanced Tools for Rate Parity Monitoring More sophisticated tools for tracking and automatically adjusting rate parity and competitive pricing could be added so hotels can more easily manage direct sales performance.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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