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Review of Canary Technologies

8
Helpful guest messaging and card auth — but organization is clunky
Guest Experience Specialist from 75-99 room Branded Hotels in Jefferson City (United States)
Verified
3 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
It has been extremely helpful to reach out to our guests using the Canary messaging feature. We also use the digital credit card authorization feature as well.
What do you dislike or think could be improved?
It would be helpful if there were folders or some other way to organize all of the digital authorizations that come in. Right now it's either they are left in the main "folder" or archived and nothing in between. Also if there were a better way to include multiple reservations (confirmation #'s) on one authorization as we quite frequently have a company that books several reservations for the same day (sometimes up to 10-15 rooms) and having them fill out one authorization for each room is a headache! Also there is no option for an "open" authorization - for companies who send MANY employees to us monthly - again to avoid them having to complete one authorization for each reservation is a lot.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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