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Review of Mews

10
Automation and online check-in make life easier — but chat and restrictions need work
Frontdesk Manager from 25-49 room Hostels in Madrid (Spain)
Verified
2 days ago
Products Reviewed
Property Management Systems
What do you like most?
The automation of certain tasks such as charges, assignment... That the client can perform their check-in online, as well as add products prior to arrival. Being able to access Mews from any device or location, without needing to be physically at the hotel.
What do you dislike or think could be improved?
It would be good to be able to contact the client through the Mews chat from their reservation, without them having contacted us first. Link that takes us directly to the client's reservation from the Mews chat, as it was before. Now it takes us directly to the profile. Being able to split a reservation without it being marked as registered. When using automatic assignment, that it places the entire reservation in the same room, to avoid separated reservations. Rearrange the restrictions so that they appear more visually. It is quite confusing when we create a restriction that groups several rates or rate groups, and then when we want to remove it, Mews has created a restriction for each rate/rate group.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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