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Review of Hotel Investor Apps

9
Flexible invoice mapping that saves time — but setup can be confusing
General Manager from 75-99 room Bed & Breakfast & Inns in Lincoln (United States)
Verified
4 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
One of the things I like most is that it seems like many of the early issues and limitations have been worked through. The ability to map items individually instead of relying on a one-size-fits-all solution makes the system much more flexible and practical for hotel operations. Every property has unique accounting and reporting needs, so having that level of customization is a major advantage. The image upload process for invoices is also very smooth. It reduces the amount of manual data entry required and makes it easier to keep supporting documentation attached to transactions. Once mapping is set up correctly, completing daily tasks takes very little time and becomes part of a simple routine. I especially appreciate that the system alerts me when an invoice has already been entered, which helps prevent duplicate invoices from being processed and saves time on reconciliation later. Another feature I find valuable is the search functionality. Being able to quickly locate account codes, historical invoices, or categories such as "Guest Room Equipment" makes day-to-day work much more efficient. The system has become easier to navigate over time, and many tasks that previously required manual research can now be completed in just a few clicks. Overall, the product has improved significantly and has become a useful tool for managing hotel accounting processes.
What do you dislike or think could be improved?
One area that could be improved is the mapping process. While it provides flexibility, it is not always intuitive or user-friendly, especially when setting up new categories or troubleshooting existing mappings. Some items appear to qualify for multiple categories, and determining how to prevent transactions from being assigned to more than one category can be confusing. Additional guidance, examples, or a more streamlined setup process would be helpful. I have also noticed situations where a second or third report from a previous date is attached unexpectedly. This can create confusion and requires additional time to verify that the correct documentation is being used. Improving the consistency of report attachments would help increase confidence in the information being processed. Another challenge is finding support resources when assistance is needed. On at least one occasion, I was advised to contact support but had difficulty locating the correct contact information. A more visible support section, live chat option, or centralized help center would make it easier for users to quickly resolve questions and continue working efficiently. Overall, the product is strong, but improvements in usability, mapping guidance, and support accessibility would make the experience even better.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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