Review of TrustYou

10
Centralized review tracking that improves responsiveness — but needs smoother search and filtering
responsable relations publiques from 500+ room Branded Hotels in Gammarth (Tunisia)
Verified
5 days ago
What do you like most?
TrustYou facilitates the monitoring of customer reviews and complaints, centralizes comments from different platforms, and helps improve our responsiveness in handling customer feedback. It is a useful tool for tracking our customers' satisfaction, identifying areas for improvement, and contributing to the continuous improvement of the quality of our services.
What do you dislike or think could be improved?
An improvement in the ergonomics and fluidity of the platform would be appreciated, especially in managing responses to reviews and tracking complaints. It would also be interesting to facilitate the processing of older reviews and improve filtering and search options to save time and optimize customer satisfaction monitoring.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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