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Review of Smart Host GmbH

7
Smart hotel concept, guest mailing
Hoteldirektor from 75-99 room Limited Service & Budget Hotels in Schladming (Austria)
Verified
3 months ago
Products Reviewed
Hotel CRM & Email Marketing
Guest Messaging Software
What do you like most?
What I particularly like about Smart Host is the automated guest communication and the review tool, which collects feedback, improves online reputation, and helps hotels streamline their operations. The offer manager is fantastic!
What do you dislike or think could be improved?
I sometimes feel there's a lack of proactive follow-up after the launch. More regular support, training, and reminders could help engage customers more effectively and motivate them to use the portal consistently.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5

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