Review of Otelier

9
Great Tool!
Regional RM from 25-49 room Bed & Breakfast & Inns in Gudaut'a (Georgia)
Verified
4 years ago
What do you like most?
An excellent solution for business analytics in the hotel. Quick to install, easy to use and great support line . There is a huge possibility of setting up self-configuring reports with the most detailed breakdown through Visual BI portal. InTouch was implemented in 2019 in 50 more than 70 hotels in the region. The implementation of this project took no more than two months. With such a volume of work, the number of tasks on our part was minimal, the main work on deploying the system was carried out by the provider. The system customization made it possible to take into account all the specifics of our region and our company. We could upload our own micro-regions, cities, specific categories of hotels and other data specific only to our company and our region.
What do you dislike or think could be improved?
Ability to subscribe to reports, to upload budgets and forecasts directly through the application, but not via support line. Would be better to have faster response time of dashboards.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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