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Review of Revinate

10
Reservations Sales
Res/Rev Manager from 50-74 room Boutique Hotels in Stowe (United States)
Verified
3 years ago
Products Reviewed
Hotel Reservations Software
What do you like most?
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservations team to work within that creates the opportunity for goal setting, achievement, comparing to years past, and learning. If there is ever an issue, people at revinate are always available to help solve the problem. Rez Force helps to make sure that we don't miss phone calls when our office is closed and we can convert in the home office. I enjoy the ability to create specific phone numbers for the various rates and packages that we create so that we can track the interest the generate. The chat and push to talk are also great and help to generate new connections between the reservations agent and the guest
What do you dislike or think could be improved?
Maybe there could be a more customizable dashboard that gives one click viewing of key metrics that would be relevant for reservation agent, reservation manager, revenue manager, marketing manager to have attention on. As an example, I (as rev manager) might want to see the call volume report for the last two weeks, compared to last year in one box, the dates attracting high leads/low leads, our abandoned call rate, the number of bookings in the last 72 hours, our conversion rate for the week and maybe a few others all on one page. A reservations agent might want to see how many new leads they created in the last week, what the conversion is for the week/month/year, how many outbound attempts have they made, total number of phone calls answered etc. - they'd be like widgets that I could quickly glance at to bring focus my attention on action items and could be customized. Having guests get a live person before entering the phone tree might also be something to look into to see if there is a creative solution to be had. We might want the option to offer zoom meetings with guests to make it more personalized?
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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