Smart Communication for Hoteliers and Guests – Simple. Automated. Profitable.
Revinate (Marketing)
4.7 (192 REVIEWS)
HT Score
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Marketing)
Ranked 3 (out of 62) in Hotel CRM & Email Marketing
Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.
92% recommended by 287 hotels
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Marketing) is an email marketing and customer relationship management (CRM) solution specifically designed for hoteliers. It stands out for its powerful capabilities in guest data management, personalized marketing, and seamless integration with property management systems (PMS). With Revinate, hoteliers can automate email campaigns throughout the guest journey, driving increased bookings and enhancing guest experiences even during staff shortages.
Utilizing advanced segmentation and profile synthesis, Revinate allows hotels to tailor communication to specific guest preferences, boosting engagement and satisfaction. Its robust analytics and performance tracking provide actionable insights, helping hoteliers optimize their marketing strategies and improve revenue generation.
By enabling deep segmentation and providing extensive performance metrics, Revinate ensures that every email campaign is highly targeted and effective. Though some users note the platform's complexity and initial setup challenges, the benefits of personalized guest interactions and streamlined marketing operations make Revinate a valuable asset to any hotel looking to enhance their marketing efforts and drive growth.
Revinate (Marketing) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
- 1. Smart Host GmbH — Best for automating guest communication with ease
- 2. Profitroom — Best for driving repeat bookings with targeted campaigns
- 3. Revinate — Best for automating guest communication to save time
- 4. dailypoint™ — Best for creating targeted marketing campaigns
- 5. Bookboost AB — Best for engaging guests through multiple communication channels
- 6. SHR Group — Best for automating customer follow-ups with precision
- 7. Hotel Cloud — Best for automating guest communication to save time and effort
- 8. For-Sight — Best for automating marketing campaigns tailored to guest preferences
- 9. Concilio Labs (Guest Score) — Best for understanding guest behavior with actionable insights
- 10. BookingWhizz — Best for turning one-time guests into loyal customers
Capabilities
Unlimited templates
Unlimited templates
Create an unlimited number of on-brand templates
Rich guest profiles
Rich guest profiles
See all information about your guests in one place
Upsells & upgrade
Upsells & upgrade
Create unforgettable moments for guests with personalized hotel amenity upsells and room upgrade offers
Reports that matter
Reports that matter
Easily understand the state of your guest data with insightful reports and trends
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Cancelation Recovery Campaigns
Direct Booking Tools
Create cancellation recovery campaigns to recapture lost revenue from cancellations.
Revinate Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Marketing) is the #6 most trending product in the Hotel CRM & Email Marketing category (out of 62) and the #189 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Revinate as the #2 Hotel CRM & Email Marketing provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Revinate to Top Alternatives
The right connections at the right time
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.
Want to find out if Revinate is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
13 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Medium (25-74 room)
122 | Large (75-199 room)
104 | X-Large (200+ room)
Country
139 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
8 | Singapore
7 | Switzerland
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Ecuador
2 | Belgium
2 | Russian Federation
2 | France
2 | Poland
2 | India
2 | Maldives
2 | New Zealand
2 | Italy
2 | China
1 | Chile
1 | Netherlands
1 | Grenada
1 | Spain
1 | Argentina
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Vietnam
Type
141 | Luxury Hotels
124 | Resorts
116 | Boutiques
111 | Branded Hotels
100 | Bed & Breakfast & Inns
79 | City Center Hotels
59 | Limited Service & Budget Hotels
52 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
7 | Hostels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
6 | Motels
Region
166 | North America
69 | Europe
29 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
2 | Central America
1 | Africa
Category
192 | Hotel CRM & Email Marketing
147 | Reputation Management
146 | Guest Surveys & Feedback
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Systems
7 | Hotel Sales Software
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Revinate for its robust email marketing and guest feedback capabilities that directly impact revenue and customer satisfaction. Users note its deep segmentation options, performance tracking, and integration with PMS providing actionable insights. However, some critical mentions include its cost, occasional technical issues, and the need for more implementation support for non-tech-savvy users. Overall, it can significantly improve email campaign efficiency, guest engagement, and revenue generation for hotels.
AI-generated from the text of customer reviews
Looking for specific info?
10
Flexible to use, strong guest profiling and segmentation, and well performance report
Group MarTech Specialist from 500+ room Hostel in (Thailand)
Verified
8 months ago
Revinate is very easy to use and flexible to create and execute campaigns. Its guest profiling and segmentation are deep in detail. Revenue-generated tracking and performance reports are highly benefit for return of investment evaluation.
Thailand
Thailand
Group MarTech Specialist
X-Large Hotel
10
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)
Verified
8 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Philippines
Philippines
Digital Marketing Officer
X-Large Hotel
10
Great email platform!
Sales and Marketing Coordinator from 500+ room Vacation Rentals & Villa in Destin (United States of America)
Verified
9 months ago
The ease of uploading content is useful. The choice of pics is abundant. Great marketing tool. Our company uses it often.
United States of America
United States of America
Sales and Marketing Coordinator
X-Large Hotel
10
Hotel CRM at its best
Marketing and Communications Manager from 200 to 499 room Branded Hotel in Pasay (Philippines)
Verified
9 months ago
With Revinate we are able to know our guests better with the data that they are able to gather for us. Moreover, we are able to reach out to these guests with after-stay activities through their email marketing platform.
Philippines
Philippines
Marketing and Communications Manager
X-Large Hotel
10
Excellent reservations sales and marketing tool
Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)
Verified
9 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Jamaica
Jamaica
Manager
Medium Hotel
9
Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.
from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)
Verified
9 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
United States of America
United States of America
Large Hotel
10
Great tool for segmented marketing
Commercial Manager from 75-99 room Luxury Hotel in Lattrop (The Netherlands)
Verified
9 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
The Netherlands
The Netherlands
Commercial Manager
Large Hotel
10
Fantastic tool with great segmentation options!
Commercial Manager from 100 to 199 room Boutique in (Sweden)
Verified
9 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Sweden
Sweden
Commercial Manager
Large Hotel
10
CRM system Revinate
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (The Netherlands)
Verified
9 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
The Netherlands
The Netherlands
Hotel Manager
Large Hotel
8
Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry
Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)
Verified
9 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Bali
Bali
Regional Senior Digital Marketing Executive
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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