Revinate (Marketing)

Ranked 2 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Combine the power of a Hospitality CRM with personalized Email Marketing to drive revenue and build ...

Ratings Snapshot

Certificate of Excellence
Read 99 reviews
94%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Revinate has opened its internal systems to

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Most popular for
  • Boutique 34 verified reviews
    95%
  • Resort 24 verified reviews
    95%
  • City Center 9 verified reviews
    93%
  • Branded 8 verified reviews
    95%
  • Vacation Rental 4 verified reviews
    100%
  • Hostel 3 verified reviews
    97%
  • Bed & Breakfast 2 verified reviews
    80%
  • Casino 1 verified reviews
    80%
  • Extended Stay 1 verified reviews
    100%
  • Budget 1 verified reviews
    80%
  • Limited Service 1 verified reviews
    60%

Revinate (Marketing) Overview

Revinate (Marketing) Overview

Transform guest data into revenue with Revinate Marketing, the all-in-one CRM and marketing automation solution built for hotels by hoteliers. Create and deliver targeted, customized campaigns across the customer journey, resulting in increased guest engagement and direct bookings.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 156 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

Integrates with

  • Booking Engine
  • Business Intelligence
  • Digital Marketing Agencies
Browse integrations (64 verified)

What customers love about Revinate (Marketing)

Like 94% recommend

Director of Operations - Rooms from Boutique in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Sales & Marketing Manager | Digital Marketing Specialist from Resort in West Kelowna (Canada)

- quick response time - helpful, friendly - easy to navigate software - great training videos - easy to read revenue and click tracking

Marketing Consultant from Other in Milwaukee (United States)

As an email marketer for our clients, this is the first tool I've seen where we can tap into the database to really evaluate past guest information and use it for our campaign. We are now able to sending HIGHLY segmented...

Chargée de Communication & Webmarketing from Boutique in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as well as offering a high degree of custom...

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute their email marketing strategies.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Clients & references

References & testimonials

Testimonial avatar
Revinate Marketing allows us to respond to the market immediately and be agile with our communications. It’s simple, user-friendly, and eliminates the need for technical HTML developer. I can build ...
Rebekah Hubbard Engagement Manager at the Provenance Hotels
Testimonial avatar
Revinate has been an essential component of our success in driving rate and RevPAR. From its ease of use, to the segmentation capabilities, it has helped us reach our guests directly in a way that wa...
Jamie Fox Director of Operations at the Hotel Emma

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • Ireland
  • Switzerland
  • United Kingdom
  • Germany
  • Australia
  • Mexico
  • Singapore

99 Verified Revinate Reviews

Likelihood to Recommend
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October 26, 2021

Revinate (Marketing) Review: Great automation and optimization of processes

Marketing & PR Manager from Other in Zürich (Switzerland)

Recommend 8/10
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What do you like most?

- the automated campaigns and the easy segmentation of the guest data - the different kinds of reports for marketing and surveys - pushing external reviews after a survey for google or Tripadvisor - th...

What do you dislike or think could be improved?

There are some technical options that still need to be approved or adjusted to make a even better experience f.e.: - connecting the room upsell to the live availability of protel so you dont have to adju...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3

October 25, 2021

Revinate (Marketing) Review: All in one solutions

Head of Sales & Marketing from Branded in Kloten (Switzerland)

Recommend 9/10
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What do you like most?

The tool has helped us in the process of digitalisation in our hotels. - one login for all areas - simple handling for our colleagues in the operation - sufficient reporting - great support from Beat...

What do you dislike or think could be improved?

The tool is good but relatively expensive. We also have a hotel with less than 30 rooms and the monthly costs to use the tool are very high. You should rethink the pricing structure for small hotels.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
n/a

October 22, 2021

Revinate (Marketing) Review: Excellent

E-Marketing & Social Media from Resort in Zwettl (Austria)

Recommend 10/10
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What do you like most?

- Wide range of useful tools for marketing and reputation - Fast and persistent support - helping out wherever they can and sticking to the problem until it's solved

What do you dislike or think could be improved?

The tools are in our language too, but there are still a few things that are done differently in our country - but we already addressed that topic and they are working on including everything we need.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 22, 2021

Revinate (Marketing) Review: New opportunities

Guest Relation Manager from Other in Québec (Canada)

Recommend 8/10
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What do you like most?

We improve our guest experience and communication with our guest to offer them upsell and advantage upon checkin. Collect feedback rapidly and take action in top priority into our hotel to resolve issues...

What do you dislike or think could be improved?

Communication and support with PMS challenge. They can chat together to help the hotelier to move forward rapidly when they are facing challenges.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

October 21, 2021

Revinate (Marketing) Review: Excellent platform with great customer support

General Manager from Boutique in (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

This is an excellent platform that gives you detailed reporting on every aspect of your business from guest sentiment to detailed marketing metrics. It is easy to use with excellent customer support and ...

What do you dislike or think could be improved?

I like the functionality of the platform but more detail on the dashboard would help and the monthly reports are heavy on stats and light on graphics .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 21, 2021

Revinate (Marketing) Review: The Best of the Best

Assistant General Manager from Boutique in Santa Monica (United States)

Recommend 10/10
Full blue star
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What do you like most?

We love that Revinate has it all. The system is extremely complex with an intuitive user experience. From the CRM data, to the guest experience survey, Revinate is the best of the best.

What do you dislike or think could be improved?

The only area I believe would be best improved is to have the upswell portion integrated with PMS systems to allow users to opt into an upgrade and it reflect such in the PMS.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Marketing) Integrations

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SiteMinder Booking Engine

Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

View all (64 Revinate Integrations)