Ratings Snapshot
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Ranked #1 out of 57 in Hotel CRM & Email Marketing
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Luxury Hotels 62 verified reviews91%62 verified reviews
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Boutiques Leader: Revinate95%44 verified reviews
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Resorts Leader: Profitroom94%35 verified reviews
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Branded Hotels Leader: BookingWhizz94%23 verified reviews
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City Center Hotels 13 verified reviews92%13 verified reviews
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Bed & Breakfast & Inns Leader: Profitroom97%13 verified reviews
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Limited Service & Budget Hotels 5 verified reviews92%5 verified reviews
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Airport/Conference Hotels Leader: Profitroom95%4 verified reviews
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Hostels Leader: Experience Hotel93%3 verified reviews
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Extended Stay & Serviced Apartments 1 verified reviews60%1 verified reviews
Revinate (Marketing) Overview
Revinate (Marketing) Overview
Transform guest data into revenue with Revinate Marketing, our email marketing solution. Automate your email marketing campaigns across your guests’ journeys so staff shortages don’t impact guest experiences. Bring guests who haven’t completed their booking back.
About Revinate
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...
Integrates with
- Revenue Management Systems
- Property Management Systems
- Direct Booking Tools
Pros & Cons
General Manager
Revinate is always working on easy-to-handle solutions to best communicate our brand's stories, drive revenue to the hotel and analyze our campaigns.
CTO
Design and user experience are well crafted. Easy to navigate, and get to the part of the product you want to go.
DOS
The editing features need to be brought up to speed. Specifically an UNDO button while creating campaigns would be most welcome.
DORM
The cost of the program is high compared to other suppliers but they do offer segments that others do not and the interface with our PMS is the best part.
Quality Assurance Manager
They can improve their sentiment analysis because sometimes we have to adjust the criteria applied, it's easy to do it but it'll be better if they fix it.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Revinate Marketing enables hoteliers to deliver personalized campaigns and upsell offers for rooms and amenities with excellent guest segmentation. Powering revenue is simple with their email marketing solution, Revinate Marketing.
by Stephen Alemar (Canary Technologies) on December 15, 2022
See more answers (32)Showing all answers to: "What does this product or service do well?"
December 14, 2022, Maria heard from clients about the
Revinate offers a suite of solutions focused on the centralization in a unique platform of all guest data collected from the PMS and other different channels. The data collected allows hoteliers to customize their communication with guests during the whole gue...
December 01, 2022, Andy regularly uses the
Revinate has a very user-friendly platform that makes high-quality email design and deployment a breeze. They also have a robust and visually-driven dashboard which enables easy data analysis and allows for the quick creation of tangible action items.
October 05, 2022, Mano heard from clients about the
Revinate is an established brand in the industry that offers a wide range of services under their hospitality specific Guest Data Platform. The solution is underpinned by data that helps address the various needs of a hotel in order to communicate effectively...
October 05, 2022, James heard from clients about the
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
October 03, 2022, Mercedes has seen a demo of the
Revinate has a software that helps with reviews, CRM and marketing campaigns to increase ROI for the hoteliers. Enables hotels to quickly react to changes in market demand. It is connected to the majority of PMS.
October 04, 2022, Thomas occassionaly uses the
We have worked with Revinate for various properties. They offer probably the most advanced Hotel CRM solution available in the market today. We really like the training events that they organise and we have seen some great results. Besides that, they are nice ...
October 04, 2022, Damien has seen a demo of the
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits. From another side Revinate enables hotels to qu...
September 29, 2022, Ian heard from clients about the
Data is so important in every aspect of digital and e-commerce - Revinate has built a suite of tools and services for hospitality that focuses on a centralised guest data platform as its core. This central data platform then powers segmentation and smart targe...
September 21, 2022, Thomas regularly uses the
Revinate's combined suite of services offers an integrated platform for hotels to manage and activate their hotel data. The collection of PMS data in real time is really the key that makes the system so powerful. Besides that the team at Revinate is all in to...
September 21, 2022, Luke regularly uses the
Revinate offers a well thought out product that makes complex tasks easy and straight forward for the hotelier. In particular, they take advantage of the revenue potential of the email channel and help build both the direct business and customer loyalty.
December 13, 2021, Laureline regularly uses the
Revinate is an innovative company that is always evolving to meet the demands of their customers and market. They have a solid customer success team and the products itself are easy to use, visually appealing, and allows you to enhance your overall productivit...
December 03, 2021, Nicolas heard from clients about the
We have been Partnering with Revinate and our customers and we find that the solution they provide is - Very Easy to use - Very fast execution of campaigns - Automation of guest lifecycle communications
November 21, 2021, William has seen a demo of the
We've worked with Revinate for several years and have built up a broad base of mutual clients in a number of European markets. Our experience with their products and in particular the Revinate team and service is second to none. The quality of their product an...
November 08, 2021, Sarah has seen a demo of the
It is able to integrate to multiple property management solutions with ease and Revinate are always trying to improve communication and relationships with the third parties. Realtime checks if any communication is not received
November 05, 2021, Victoria has seen a demo of the
Revinate allows hotels to have centralised rich guests profile in the Hotel CRM. They can segment the guests which makes guest communication and marketing campaigns relevant and personalised. Revinate helps to improve the guest experience, which translates to ...
December 17, 2020, Tamara has seen a demo of the
Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.
December 01, 2020, Stephen heard from clients about the
We always get asked who would we recommend and I will always go to Revinate, our clients own feedback on the Revinate suite of products has always been positive and meeting some of the the team and getting to see the product up close cemented that for me.
November 25, 2020, Paula has seen a demo of the
Revinate provides hoteliers advanced guest CRM and digital marketing tools, helping them understand their customers better. Built on AWS and a fully cloud-based system, their top-notch technology involves many key features, such as extensive group functionalit...
November 20, 2020, Sarah heard from clients about the
Revinate's guest data platform brings together CRM, reputation management and marketing tools in one easy-to-use platform. Consolidating guest data from various sources, Revinate empowers lodging operators to design highly targeted campaigns, easily monitor an...
November 09, 2020, Christopher heard from clients about the
Revinate and protel have fruitful relationship that stems many years. It's very exciting to see how Revinate has evolved to provide the market with a robust suite of solutions. Revinate offers the best User Experience and consolidates all guest communication o...
November 06, 2020, Cara regularly uses the
Revinate provides an easy to install, affordable CRM solution for Hotels and Resorts with an innovative approach to driving revenue and guest engagement. Revinate is our CRM of choice across a variety of strategic projects.
November 02, 2020, Wilco heard from clients about the
Revinate is one of the gems solution providers, which are providing a fabulous extension of the protel hotel guest & reservation data via our I/O integration. Providing three amazing products, which our mutual customers love; Reputation, Surveys and Marketing....
October 29, 2020, Olga heard from clients about the
Revinate offers a comprehensive suite of solutions that allows hoteliers to know, delight and earn guests with their CRM, Guest Feedback and Marketing solutions. It allows clients to drive more revenue and build better guest relationships.
September 27, 2020, Peter has seen a demo of the
Revinate is a global solution that provides hoteliers with advanced guest CRM and digital marketing tools. This helps drive revenue growth from your existing resource - your vast historical guest profiles and data.
September 23, 2020, Tom heard from clients about the
Revinate's marketing tool gives hoteliers the best versatility and loyalty reach out of any of the marketing tools we have integrated with. Since working with Thomas and the team, our clients have seen an uplift in revenue along and understand their guests be...
December 13, 2019, Niels has seen a demo of the
Revinate’s quick implementation plus their integration with many property management systems (PMS) get hotels quickly set up. The software has the ability to collect guest data and enrich profiles through feedback, preferences and other integrations, thus ...
December 11, 2019, Peggy heard from clients about the
Revinate helps hotels understand their customers better through surveys and reputation management. Which in turn provides multiple opportunities to engage the guest during their stay. Resulting in high revenue and repeat bookings.
December 11, 2019, Tom has seen a demo of the
Revinate is an advanced guest engagement platform that enables hotels to professionally engage with their guests through multiple stages of the their experience. They store very rich guest profiles and allow hotels to manage and improve their review scores ac...
December 04, 2019, Michael Ramm heard from clients about the
Great for managing client relationship (reservation correspondence, promotions, upsell) as well as for statistics and market analysis, including collecting data from multiple sources, large number of integrations and all on one platform
December 04, 2019, Ruben heard from clients about the
You can leverage your data to drive direct bookings and improve guest satisfaction with Revinate. Revinate Marketing is the easiest way to drive revenue and build better guest relationships through Email Marketing, Guest CRM, and Upsells.
December 03, 2019, Ksenia heard from clients about the
Revinate products have a great ability to collect guest data from multiple sources Worth noting the number of data integrations which is so important in the technology riddled hospitality world Everything is handled in one single platform
December 03, 2019, Ksenia heard from clients about the
Revinate products have a great ability to collect guest data from multiple sources Worth noting the number of data integrations which is so important in the technology riddled hospitality world Everything is handled in one single platform
What differentiates this product or service from the competition?
What makes Revinate different from its competitors is just how easy the system is to use. With very little training, any hotelier can use Revinate Marketing to successfully automate their email campaigns.
by Stephen Alemar (Canary Technologies) on December 15, 2022
See more answers (32)Showing all answers to: "What differentiates this product or service from the competition?"
December 14, 2022, Maria heard from clients about the
Revinate is a global company with long experience on the market, which is constantly adding new features to allow hotels to always be up-to date with the changes in the market. Its intuitive design makes life easy for hoteliers to create targeted offers and co...
December 01, 2022, Andy regularly uses the
In addition to their user-friendly dashboard design, they have a large integration and support team to ensure data integrity and automation as well as speedy troubleshooting. In short, they have a great product and stellar service.
October 05, 2022, Mano heard from clients about the
Revinate and IDeaS have a healthy partnership in place with an integration that enables hotels to recognize how the impact of reputation ultimately affects forecast, demand and pricing which is a key component in delivering optimal revenue and profitability.
October 05, 2022, James heard from clients about the
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
October 03, 2022, Mercedes has seen a demo of the
Group functionality, centralized rich guests profile from different sources and multiple PMS (the majority of them) that allows the hotelier to transform their current guest data information into increased revenue.
October 04, 2022, Thomas occassionaly uses the
Revinate connects to a broad variaty of PMS's. It's easy to integrate within the website as they are specialized within the hotel industry, there are loads of relevant templates that hoteliers can use. They offer local training events and great support.
October 04, 2022, Damien has seen a demo of the
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue. From direct messaging with guests...
September 29, 2022, Ian heard from clients about the
Revinate has always been at the forefront of martech in hospitality and is now leading the shift from CRM to CDP - the true realisation of a guest data platform that consumes data from multiple touchpoints and uses that data to power services like marketing au...
September 21, 2022, Thomas regularly uses the
Key differentiators for Revinate vs. the competition: * The wide range of PMS connections they have so even with hotels running on non standard systems you can connect them * The wide range of products they offer with a single integration * The different lev...
September 21, 2022, Luke regularly uses the
Revinate's API is especially useful to sync data such as collected email addresses from website campaigns like vouchers and newsletter capture. This connectivity makes it straight forward for different partners of the hotel to work together.
December 13, 2021, Laureline regularly uses the
Predominantly, the team makes the difference - from sales and integrations to customer success and implementations. From my experience, they care for their customers and their partners. Their hunger to innovate is also prominent in all they do.
December 03, 2021, Nicolas heard from clients about the
The main differentiations from the competition would be - All in one CRM platform including transactional emails & surveys - Extensive group functionality - Revinate’s proprietary advanced profile synthesis
November 21, 2021, William has seen a demo of the
Each time our clients engage with the Revinate system we see a significant uplift in revenue for the property in question where ROI quick materializes. The Revinate team have built up years of experience and know exactly how to get their CRM system humming fo...
November 08, 2021, Sarah has seen a demo of the
It has good Multi property options so customers are able to market from a group level and extract data. It is easy to configure and maintain and customers have control on their setup. Customer support
November 05, 2021, Victoria has seen a demo of the
With Revinate, hotels can create centralised rich guests profile from different sources and multiple PMSs. The data is combined and aggregated for a view on multiple hotels. There is coverage of the full guests' journey with relevant communication. Revinate al...
December 17, 2020, Tamara has seen a demo of the
They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as ...
December 01, 2020, Stephen heard from clients about the
Cloud based tool, tons of automation, great detailed segmentation features and a lot of ready to go integrations all wrapped up around an easy to use UI and great reporting tools, brillant group of products overall.
November 25, 2020, Paula has seen a demo of the
Revinate is the most connected CRM in the industry. Its all in one platform provides hoteliers a centralized control. Also, Revinate's proprietary advanced profile synthesis differentiates them from the competition.
November 20, 2020, Sarah heard from clients about the
Our integration partnership with Revinate began years ago and over this time we've seen them grow from strength to strength, evolving to add robust CRM and marketing capabilities to their guest feedback platform. Revinate's success is in no doubt due to the qu...
November 09, 2020, Christopher heard from clients about the
Your experience of friendliness and responsiveness doesn't start and end with sales. You can count on their customer service team to consistently provide you with a similar experience. In regards to the technology, consider Profile Synthesis, which is their a...
November 06, 2020, Cara regularly uses the
Revinate's dynamic automation provides clients data intelligence to create the most optimized campaigns. Revinate provides excellent customer service and support with easy integrations, as well as a fast up time.
November 02, 2020, Wilco heard from clients about the
It's a great company, fabulous staff and management and not to forget having a great product range. They have been adding so many wonderful new features and have adapted the product to meet the challenges of 2020 and the years beyond for all hoteliers.
October 29, 2020, Olga heard from clients about the
Revinate saves time and resources to hoteliers, giving them rich guest profiles and data-driven insights. The reputation management and guest surveys allow clients to boost a guest experience and online rankings.
September 27, 2020, Peter has seen a demo of the
Revinate helps RMS customers identify areas to upsell, yield and promote brand loyalty through their innovative suite of products. They are passionate about what they offer and integrate seamlessly with PMS software, such as RMS.
September 23, 2020, Tom heard from clients about the
The time the Revinate team takes to ensure integration at a property level and at the pms level is seamless sets them apart from the competition. Taking the time to get this right at its core ensures market segmentation and other key data metrics are accurat...
December 13, 2019, Niels has seen a demo of the
The Revinate products are easy to use and simple to understand. A special feature to highlight is the straightforward "what you see is what you get" email editor, as well as their in-depth reporting capabilities. Their Support team offers round the clock ass...
December 11, 2019, Peggy heard from clients about the
Revinate is easy to work with during on boarding and they take the time to really help the customer understand all the features of their product. Customers have confirmed Revinate's platform is easy to use.
December 11, 2019, Tom has seen a demo of the
Revinate has multiple functions within the single guest engagement platform which allows a hotel to understand the guest booking funnel and really target marketing to specific guests or guest profiles.
December 04, 2019, Michael Ramm heard from clients about the
The team at Revinate is extremely helpful, responsive and professional. They work tirelessly to make things work and ensure the partner and ultimately the end customer understand what is needed and how it works.
December 04, 2019, Ruben heard from clients about the
Revinate is truly designed for the hospitality industry as it provides the business intelligence and tools for everyone in the hospitality ecosystem. The system is known to be very easy to use and especially the reports are user-friendly. They are designed to ...
December 03, 2019, Ksenia heard from clients about the
A number of customers commented on Revinate's exceptional level of Customer support Number of integrations is key when you operate in hospitality tech business Their products have easy to use interfaces
December 03, 2019, Ksenia heard from clients about the
A number of customers commented on Revinate's exceptional level of Customer support Number of integrations is key when you operate in hospitality tech business Their products have easy to use interfaces
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If I could offer one good piece of advice to any hotelier considering working with Revinate Marketing, it would be to lean on their team's excellent knowledge to get the most out of the platform. They are great to work with and and can help any hotelier find success.
by Stephen Alemar (Canary Technologies) on December 15, 2022
See more answers (32)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 14, 2022, Maria heard from clients about the
Revinate is well known to be one of the most complete Guest management solutions due to their advanced marketing segmentations features. My suggestion is to get in touch with their team to discover the full suite of tools and solutions and understand how they ...
December 01, 2022, Andy regularly uses the
I've used many enterprise email marketing and eCRM solutions in the last decade, and Revinate has been the best so far in both product and service. While it may not be the perfect product for your specific needs, they should be highly considered in your resear...
October 05, 2022, Mano heard from clients about the
My advice would be to review all products that are available to ensure they meet your needs for today and more importantly it evolves to handle the growth of tomorrow. Understand what features and functions would be most important to you.
October 05, 2022, James heard from clients about the
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
October 03, 2022, Mercedes has seen a demo of the
Revinate features advanced marketing segmentation and automation capabilities to help hoteliers deliver, and scale personalized guest engagements. It is one of the global leaders in guest data management.
October 04, 2022, Thomas occassionaly uses the
The tools of Revinate are, in our honest opinion, effective for bigger hotels and hotel groups. For smaller properties with smaller budgets, it's probably not the best fit. Also, make sure that your website and other tech stack is in optima forma, before start...
October 04, 2022, Damien has seen a demo of the
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience...
September 29, 2022, Ian heard from clients about the
Understand your data sources. This solution is powered by data - your data. In order to get the very best out of it ensure you know what data you have and how you intend to use it so that you can use this solution to its maximum effect.
September 21, 2022, Thomas regularly uses the
Like any software purchase; what is good for one hotel does not always work for others. Do your homework and look at different systems, and be clear on what is crucial for your hotel to have. Moving to a cloud based CRM system (like Revinate) will have tremend...
September 21, 2022, Luke regularly uses the
With a tool like Revinate it becomes more important to collect information like email addresses from visitors browsing your website. We've seen that hotels that use 'lead magnets' which are incentives to sign-up like discount codes, free drink vouchers, or eve...
December 13, 2021, Laureline regularly uses the
I used to work for Revinate so I'm definitely bias, however the opportunity to generate a healthy ROI is definitely possible. That said, it depends on your establishment, definitely ask the salesteam to put in your data into their ROI calculator. Furthermore, ...
December 03, 2021, Nicolas heard from clients about the
Based on our experience I would definitely recommend Hotelier to have a full demo with Revinate to understand fully the value proposition and the benefit and ask them help to set up the best optimized flow to get the most of the solution
November 21, 2021, William has seen a demo of the
I'm a big advocate of CRM systems and would encourage any hotel to consider same for their business. Revinate is a well established, proven system and wont disappoint should you chose them as your partner. Key thing to success is to ensure adequate resources a...
November 08, 2021, Sarah has seen a demo of the
If a customer is looking for an advanced CRM system that flawlessly integrates to their PMS, it would be Revinate that I would recommend. We have a good working relationship and always trying to improve communication to suit the customer requirements.
November 05, 2021, Victoria has seen a demo of the
A good CRM is an incredibly valuable tool for taking your hotel marketing and guest communication to the next level. Choosing a recognised and trusted brand that you can stick with for a long period of time is a good idea. This is why Revinate is a great choic...
December 17, 2020, Tamara has seen a demo of the
Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute...
Director
One platform that integrates with PMS. Good design functionality. Allows for dynamic email strategy across the entire sales and delivery experience.