Revinate (Marketing)

4.6 (194 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Marketing)

Ranked 9 (out of 74) in Hotel CRM & Email Marketing

Boost direct revenue with AI‑powered email campaigns and intelligent upsells.

Revinate is popular in United States, Canada and United Kingdom.

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate for its robust email marketing and guest feedback capabilities that directly impact revenue and customer satisfaction. Users note its deep segmentation options, performance tracking, and integration with PMS providing actionable insights. However, some critical mentions include its cost, occasional technical issues, and the need for more implementation support for non-tech-savvy users. Overall, it can significantly improve email campaign efficiency, guest engagement, and revenue generation for hotels.

Partners say

Industry experts recommend Revinate for its superior guest data management, personalized marketing, and powerful CRM capabilities. Unique features include advanced profile synthesis, extensive segment builder, and seamless integration with PMS. Revinate's analytics and reputation management tools provide deep insights and tailored guest experiences. However, some point out the complexity of navigation and initial setup. Overall, Revinate remains a top choice for hoteliers seeking data-driven solutions and innovative features.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Bryan, Alexandra, Jenna and 39 others

Read their recommendations

What Types of Hotels Revinate is Popular For

Size

10 | X-Small (1-9 room)

32 | Small (10-49 room)

60 | Mid-Sized (50-99 room)

169 | Large (100-499 room)

33 | X-Large (500+ room)

Country

137 | United States

18 | United Kingdom

17 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

6 | Netherlands

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

4 | Thailand

3 | Austria

2 | Russian Federation

2 | Belgium

2 | Poland

2 | India

2 | Maldives

2 | France

2 | Ecuador

2 | New Zealand

2 | Italy

2 | China

1 | Norway

1 | Chile

1 | Portugal

1 | Spain

1 | Argentina

1 | Nepal

1 | Georgia

1 | Colombia

1 | Japan

1 | South Africa

1 | Latvia

1 | Turkey

1 | Vietnam

Type

159 | Luxury Hotels

142 | Boutique Hotels

132 | Resorts

127 | Branded Hotels

109 | Bed & Breakfast & Inns

98 | City Center Hotels

73 | Airport/Conference Hotels

72 | Limited Service & Budget Hotels

19 | Extended Stay & Serviced Apartments

13 | Hostels

13 | Vacation Rentals & Villas

11 | Casinos

11 | RV Parks & Campgrounds

9 | Motels

Region

165 | North America

75 | Europe

29 | Asia Pacific

14 | Oceania

6 | Middle East

5 | South America

1 | Africa

Category

194 | Hotel CRM & Email Marketing

149 | Reputation Management

147 | Guest Survey Software

47 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Software

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Marketing) is an email marketing and customer relationship management (CRM) solution specifically designed for hoteliers. It stands out for its powerful capabilities in guest data management, personalized marketing, and seamless integration with property management systems (PMS). With Revinate, hoteliers can automate email campaigns throughout the guest journey, driving increased bookings and enhancing guest experiences even during staff shortages. Utilizing advanced segmentation and profile synthesis, Revinate allows hotels to tailor communication to specific guest preferences, boosting engagement and satisfaction. Its robust analytics and performance tracking provide actionable insights, helping hoteliers optimize their marketing strategies and improve revenue generation. By enabling deep segmentation and providing extensive performance metrics, Revinate ensures that every email campaign is highly targeted and effective. Though some users note the platform's complexity and initial setup challenges, the benefits of personalized guest interactions and streamlined marketing operations make Revinate a valuable asset to any hotel looking to enhance their marketing efforts and drive growth.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Revinate

FAQs

Revinate (Marketing) Alternatives

Not sure if Revinate is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

Capabilities

Unlimited templates

Rich guest profiles

Upsells & upgrade

Reports that matter

Personalize guest emails

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Cancelation Recovery Campaigns

Direct Booking Tools
Create cancellation recovery campaigns to recapture lost revenue from cancellations.

INCLUDED

Revinate Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Marketing) is the #13 most trending product in the Hotel CRM & Email Marketing category (out of 74) and the #476 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

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Revinate Reviews

Hotelier Rating

Excellent
159
Very Good
24
Average
9
Poor
0
Terrible
2

Property Size

  • X-Small (6)
  • Small (19)
  • Mid-Sized (46)
  • Large (98)
  • X-Large (22)

Country

  • United States
    United States
    (69)
  • Canada
    Canada
    (15)
  • United Kingdom
    United Kingdom
    (13)
  • Australia
    Australia
    (10)
  • Germany
    Germany
    (9)
  • Ireland
    Ireland
    (9)
  • Switzerland
    Switzerland
    (7)
  • Mexico
    Mexico
    (6)
  • Netherlands
    Netherlands
    (5)
  • Singapore
    Singapore
    (5)
  • Thailand
    Thailand
    (3)
  • Philippines
    Philippines
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • China
    China
    (2)
  • Maldives
    Maldives
    (2)
  • Portugal
    Portugal
    (1)
  • Sweden
    Sweden
    (1)
  • France
    France
    (1)
  • Nepal
    Nepal
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Poland
    Poland
    (1)
  • Spain
    Spain
    (1)
  • Austria
    Austria
    (1)
  • India
    India
    (1)
  • Italy
    Italy
    (1)
  • Argentina
    Argentina
    (1)
  • Turkey
    Turkey
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (90)
  • Europe
    Europe
    (53)
  • Asia Pacific
    Asia Pacific
    (18)
  • Oceania
    Oceania
    (12)
  • Middle East
    Middle East
    (4)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)
2

Review of Revinate CRM (2024–2025 Experience)

Director of Rooms from 500+ room City Center Hotel in Banff (Canada)

Verified
5 months ago
Our hotel group has used Revinate CRM for several years and historically found value in its guest database, email automation, upselling, and reporting tools. However, since the CDP upgrade in 2025, system reliability, communication, and core functionality have declined significantly, causing operational disruption and guest-facing issues....
Country Canada
Director of Rooms
X-Large Hotel
10

Best in class hotel CRM

VP Commercial Strategy from 75-99 room Branded Hotel in Porto (Portugal)

Verified
17 months ago
We love the easy to use interface and hotel simple it is to create professional looking EDMs. The segmentations is also very detailed and helps us target the right customers with the right message.
Country Portugal
VP Commercial Strategy
Mid-Sized Hotel
10

Flexible to use, strong guest profiling and segmentation, and well performance report

Group MarTech Specialist from 500+ room Hostel in (Thailand)

Verified
2 years ago
Revinate is very easy to use and flexible to create and execute campaigns. Its guest profiling and segmentation are deep in detail. Revenue-generated tracking and performance reports are highly benefit for return of investment evaluation.
Country Thailand
Group MarTech Specialist
X-Large Hotel
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 500+ room Branded Hotel in Pasay (Philippines)

Verified
2 years ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Great email platform!

Sales and Marketing Coordinator from 500+ room Vacation Rentals & Villa in Destin (United States)

Verified
2 years ago
The ease of uploading content is useful. The choice of pics is abundant. Great marketing tool. Our company uses it often.
Country United States
Sales and Marketing Coordinator
X-Large Hotel
10

Hotel CRM at its best

Marketing and Communications Manager from 500+ room Branded Hotel in Pasay (Philippines)

Verified
2 years ago
With Revinate we are able to know our guests better with the data that they are able to gather for us. Moreover, we are able to reach out to these guests with after-stay activities through their email marketing platform.
Country Philippines
Marketing and Communications Manager
X-Large Hotel
10

Excellent reservations sales and marketing tool

Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Caribbean)

Verified
2 years ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Country Caribbean
Manager
Mid-Sized Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States)

Verified
2 years ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States
Large Hotel
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)

Verified
2 years ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country Netherlands
Commercial Manager
Mid-Sized Hotel
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
2 years ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 20

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 39 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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