Revinate (Marketing)

4.6 (186 REVIEWS)

HT Score

97 out of 100

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Revinate (Marketing)

4.6 (186 REVIEWS)

Ranked 2 (out of 60) in Hotel CRM & Email Marketing

Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.

92% recommended by 281 hotels

Ratings Summary

4.6

Excellent

186 reviews

Ease of Use

4.6/5

Customer Support

4.6/5

ROI

4.4/5

Implementation

4.5/5

Achievements

Recommended for

186

Hotel CRM & Email Marketing Ranked #2 out of 60

145

Reputation Management Ranked #3 out of 46

143

Guest Surveys & Feedback Ranked #3 out of 26

Upselling Software Ranked #9 out of 62

Guest Messaging Software Ranked #11 out of 65

Hotel Reservations Systems Ranked #7 out of 37

Group Sales Management Software Ranked #10 out of 14

About Revinate (Marketing)

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees

Unlimited templates

Rich guest profiles

Upsells & upgrade

Reports that matter

Features

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

4/5 features

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

Available Add-ons & Modules

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

34 | Medium (25-74 room)

116 | Large (75-199 room)

99 | X-Large (200+ room)

Country

136 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Switzerland

7 | Singapore

6 | Netherlands

4 | Philippines

4 | United Arab Emirates

3 | Maldives

3 | Norway

3 | Austria

3 | Sweden

3 | Thailand

2 | New Zealand

2 | Dominican Republic

2 | Russian Federation

2 | Hong Kong

2 | Ecuador

2 | Spain

2 | Belgium

2 | Poland

2 | France

1 | Italy

1 | Jersey

1 | Georgia

1 | Grenada

1 | Fiji

1 | Chile

1 | India

1 | Japan

1 | South Africa

1 | Latvia

1 | Greece

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

1 | Mauritius

1 | Jamaica

Type

104 | Luxury Hotels

82 | Resorts

70 | Branded Hotels

66 | Boutiques

31 | Bed & Breakfast & Inns

30 | City Center Hotels

12 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Airport/Conference Hotels

7 | RV Parks & Campgrounds

6 | Hostels

6 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

163 | North America

78 | Europe

31 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Support

Name: Revinate (Marketing)
Rating: 4.6 (186 reviews)

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

92%

Preferred Time

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Preferred Date

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Job Title Work Email Hotel (or Hotel Group)

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Discover Apps

Resources

Get Advice

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Support

Verified Support

Download the Free Guide

Download the Free Guide