Revinate (Marketing)

4.7 (193 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Marketing)

4.7 (193 REVIEWS)

Ranked 5 (out of 68) in Hotel CRM & Email Marketing

Supercharge your email marketing

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate for its robust email marketing and guest feedback capabilities that directly impact revenue and customer satisfaction. Users note its deep segmentation options, performance tracking, and integration with PMS providing actionable insights. However, some critical mentions include its cost, occasional technical issues, and the need for more implementation support for non-tech-savvy users. Overall, it can significantly improve email campaign efficiency, guest engagement, and revenue generation for hotels.

Partners say

Industry experts recommend Revinate for its superior guest data management, personalized marketing, and powerful CRM capabilities. Unique features include advanced profile synthesis, extensive segment builder, and seamless integration with PMS. Revinate's analytics and reputation management tools provide deep insights and tailored guest experiences. However, some point out the complexity of navigation and initial setup. Overall, Revinate remains a top choice for hoteliers seeking data-driven solutions and innovative features.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Bryan, Alexandra, Jenna and 39 others

Read their recommendations

What Types of Hotels Revinate is Popular For

Size

10 | X-Small (1-9 room)

11 | Small (10-24 room)

55 | Mid-Sized (25-74 room)

123 | Large (75-199 room)

105 | X-Large (200+ room)

Country

138 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

6 | Netherlands

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | India

2 | Italy

2 | China

2 | New Zealand

2 | Ecuador

2 | Maldives

2 | France

2 | Poland

2 | Russian Federation

2 | Belgium

1 | Spain

1 | Norway

1 | Argentina

1 | Grenada

1 | Nepal

1 | Portugal

1 | Chile

1 | Georgia

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Turkey

1 | Barbados

1 | Vietnam

Type

149 | Luxury Hotels

128 | Resorts

125 | Boutiques

116 | Branded Hotels

102 | Bed & Breakfast & Inns

82 | City Center Hotels

62 | Limited Service & Budget Hotels

57 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

11 | Casinos

8 | Hostels

7 | Motels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

165 | North America

75 | Europe

28 | Asia Pacific

14 | Oceania

6 | Middle East

5 | South America

3 | Central America

1 | Africa

Category

193 | Hotel CRM & Email Marketing

148 | Reputation Management

146 | Guest Survey Software

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Software

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Marketing) is an email marketing and customer relationship management (CRM) solution specifically designed for hoteliers. It stands out for its powerful capabilities in guest data management, personalized marketing, and seamless integration with property management systems (PMS). With Revinate, hoteliers can automate email campaigns throughout the guest journey, driving increased bookings and enhancing guest experiences even during staff shortages. Utilizing advanced segmentation and profile synthesis, Revinate allows hotels to tailor communication to specific guest preferences, boosting engagement and satisfaction. Its robust analytics and performance tracking provide actionable insights, helping hoteliers optimize their marketing strategies and improve revenue generation. By enabling deep segmentation and providing extensive performance metrics, Revinate ensures that every email campaign is highly targeted and effective. Though some users note the platform's complexity and initial setup challenges, the benefits of personalized guest interactions and streamlined marketing operations make Revinate a valuable asset to any hotel looking to enhance their marketing efforts and drive growth.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Revinate

FAQs

Revinate (Marketing) Alternatives

Not sure if Revinate is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

Capabilities

Unlimited templates

Rich guest profiles

Upsells & upgrade

Reports that matter

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Cancelation Recovery Campaigns

Direct Booking Tools
Create cancellation recovery campaigns to recapture lost revenue from cancellations.

INCLUDED

Revinate Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Marketing) is the #14 most trending product in the Hotel CRM & Email Marketing category (out of 68) and the #461 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

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Revinate Reviews

Hotelier Rating

Excellent
248
Very Good
40
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (10)
  • Small (11)
  • Mid-Sized (55)
  • Large (123)
  • X-Large (105)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (18)
  • Canada
    Canada
    (16)
  • Australia
    Australia
    (12)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Indonesia
    Indonesia
    (4)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • India
    India
    (2)
  • Italy
    Italy
    (2)
  • China
    China
    (2)
  • New Zealand
    New Zealand
    (2)
  • Ecuador
    Ecuador
    (2)
  • Maldives
    Maldives
    (2)
  • France
    France
    (2)
  • Poland
    Poland
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Belgium
    Belgium
    (2)
  • Spain
    Spain
    (1)
  • Norway
    Norway
    (1)
  • Argentina
    Argentina
    (1)
  • Grenada
    Grenada
    (1)
  • Nepal
    Nepal
    (1)
  • Portugal
    Portugal
    (1)
  • Chile
    Chile
    (1)
  • Georgia
    Georgia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Colombia
    Colombia
    (1)
  • Turkey
    Turkey
    (1)
  • Barbados
    Barbados
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (75)
  • Asia Pacific
    Asia Pacific
    (28)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (5)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)
10

Best in class hotel CRM

VP Commercial Strategy from 75-99 room Branded Hotel in Porto (Portugal)

Verified
5 months ago
We love the easy to use interface and hotel simple it is to create professional looking EDMs. The segmentations is also very detailed and helps us target the right customers with the right message.
Country Portugal
VP Commercial Strategy
Large Hotel
10

Flexible to use, strong guest profiling and segmentation, and well performance report

Group MarTech Specialist from 500+ room Hostel in (Thailand)

Verified
16 months ago
Revinate is very easy to use and flexible to create and execute campaigns. Its guest profiling and segmentation are deep in detail. Revenue-generated tracking and performance reports are highly benefit for return of investment evaluation.
Country Thailand
Group MarTech Specialist
X-Large Hotel
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
17 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Great email platform!

Sales and Marketing Coordinator from 500+ room Vacation Rentals & Villa in Destin (United States of America)

Verified
17 months ago
The ease of uploading content is useful. The choice of pics is abundant. Great marketing tool. Our company uses it often.
Country United States of America
Sales and Marketing Coordinator
X-Large Hotel
10

Hotel CRM at its best

Marketing and Communications Manager from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
17 months ago
With Revinate we are able to know our guests better with the data that they are able to gather for us. Moreover, we are able to reach out to these guests with after-stay activities through their email marketing platform.
Country Philippines
Marketing and Communications Manager
X-Large Hotel
10

Excellent reservations sales and marketing tool

Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)

Verified
18 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Country Jamaica
Manager
Mid-Sized Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)

Verified
18 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop (Netherlands)

Verified
18 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country Netherlands
Commercial Manager
Large Hotel
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
18 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (Netherlands)

Verified
18 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 20

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 39 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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