Revinate (Marketing)

4.7 (192 REVIEWS)

HTR Score icon
HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Marketing) is the #5 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #154 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Revinate as the #2 Hotel CRM & Email Marketing provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Marketing)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Transform guest data into revenue with Revinate Marketing, our email marketing solution. Automate your email marketing campaigns across your guests’ journeys so staff shortages don’t impact guest experiences. Bring guests who haven’t completed their booking back.

Capabilities

Unlimited templates

Rich guest profiles

Upsells & upgrade

Reports that matter

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Cancelation Recovery Campaigns

Direct Booking Tools
Create cancellation recovery campaigns to recapture lost revenue from cancellations.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

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Popularity by Segment

Size

9 | X-Small (1-9 room)

5 | Small (10-24 room)

49 | Medium (25-74 room)

122 | Large (75-199 room)

111 | X-Large (200+ room)

Country

138 | United States of America

19 | United Kingdom

16 | Canada

11 | Mexico

11 | Germany

11 | Ireland

11 | Australia

8 | Singapore

7 | Switzerland

6 | Netherlands

5 | Indonesia

5 | Sweden

5 | Philippines

4 | United Arab Emirates

3 | Maldives

3 | Thailand

3 | Austria

2 | Belgium

2 | New Zealand

2 | India

2 | Poland

2 | Russian Federation

2 | France

2 | Ecuador

1 | China

1 | Spain

1 | Grenada

1 | Colombia

1 | Italy

1 | Chile

1 | Argentina

1 | Nepal

1 | Hong Kong

1 | Georgia

1 | Fiji

1 | Norway

1 | Japan

1 | South Africa

1 | Latvia

1 | Jamaica

1 | Greece

1 | Vietnam

Type

126 | Luxury Hotels

108 | Resorts

101 | Branded Hotels

95 | Boutiques

62 | Bed & Breakfast & Inns

61 | City Center Hotels

37 | Limited Service & Budget Hotels

35 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

8 | Casinos

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

4 | Motels

Region

165 | North America

75 | Europe

31 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

2 | Central America

1 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (9)
  • Small (5)
  • Medium (49)
  • Large (122)
  • X-Large (111)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (19)
  • Canada
    Canada
    (16)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Australia
    Australia
    (11)
  • Singapore
    Singapore
    (8)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Indonesia
    Indonesia
    (5)
  • Sweden
    Sweden
    (5)
  • Philippines
    Philippines
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Maldives
    Maldives
    (3)
  • Thailand
    Thailand
    (3)
  • Austria
    Austria
    (3)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • India
    India
    (2)
  • Poland
    Poland
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • France
    France
    (2)
  • Ecuador
    Ecuador
    (2)
  • China
    China
    (1)
  • Spain
    Spain
    (1)
  • Grenada
    Grenada
    (1)
  • Colombia
    Colombia
    (1)
  • Italy
    Italy
    (1)
  • Chile
    Chile
    (1)
  • Argentina
    Argentina
    (1)
  • Nepal
    Nepal
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Norway
    Norway
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Greece
    Greece
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (75)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Revinate for its robust email marketing and guest feedback capabilities that directly impact revenue and customer satisfaction. Users note its deep segmentation options, performance tracking, and integration with PMS providing actionable insights. However, some critical mentions include its cost, occasional technical issues, and the need for more implementation support for non-tech-savvy users. Overall, it can significantly improve email campaign efficiency, guest engagement, and revenue generation for hotels.

AI-generated from the text of customer reviews

Email Marketing Campaigns
Technical Issues and Bugs
Guest Feedback and Surveys
Training and Implementation Support
PMS Integration
Customer Segmentation
Revenue Tracking
Cost and Value Perception
Performance Metrics and Reporting
Upsell Opportunities
10

Flexible to use, strong guest profiling and segmentation, and well performance report

Group MarTech Specialist from 500+ room Hostel in (Thailand)

Verified
6 months ago
Revinate is very easy to use and flexible to create and execute campaigns. Its guest profiling and segmentation are deep in detail. Revenue-generated tracking and performance reports are highly benefit for return of investment evaluation.
Country Thailand
Group MarTech Specialist
X-Large Hotel
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
6 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Great email platform!

Sales and Marketing Coordinator from 500+ room Vacation Rentals & Villa in Destin (United States of America)

Verified
7 months ago
The ease of uploading content is useful. The choice of pics is abundant. Great marketing tool. Our company uses it often.
Country United States of America
Sales and Marketing Coordinator
X-Large Hotel
10

Hotel CRM at its best

Marketing and Communications Manager from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
7 months ago
With Revinate we are able to know our guests better with the data that they are able to gather for us. Moreover, we are able to reach out to these guests with after-stay activities through their email marketing platform.
Country Philippines
Marketing and Communications Manager
X-Large Hotel
10

Excellent reservations sales and marketing tool

Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)

Verified
7 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Country Jamaica
Manager
Medium Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Luxury Hotel in Sausalito (United States of America)

Verified
7 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Great tool for segmented marketing

Commercial Manager from 75-99 room Luxury Hotel in Lattrop-Breklenkamp (Netherlands)

Verified
7 months ago
Since we started using Revinate, we can finally see the conversion rate of our mail campaigns. The system clearly shows the statistics and you can easily target campaigns to different audiences using segments. Automated pre-arrival e-mails save us a lot of time, as does the survey tool. We are happy with Revinate!
Country Netherlands
Commercial Manager
Large Hotel
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
8 months ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room in Utrecht (Netherlands)

Verified
8 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in (Indonesia)

Verified
8 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Indonesia
Regional Senior Digital Marketing Executive
Large Hotel
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  • 20

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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