Revinate (Marketing)

Ranked 1 (out of 53) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Combine the power of a Hospitality CRM with personalized Email Marketing to drive revenue and build ...

Ratings Snapshot

Certificate of Excellence
Read 130 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 53 in Hotel CRM & Email Marketing

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 37 verified reviews
    95%
  • Boutiques 30 verified reviews
    95%
  • Resorts 16 verified reviews
    93%
  • Branded Hotels 13 verified reviews
    95%
  • City Center Hotels 11 verified reviews
    92%
  • Limited Service & Budget Hotels 4 verified reviews
    90%
  • Hostels 2 verified reviews
    90%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • Bed & Breakfast & Inns 1 verified reviews
    80%

Revinate (Marketing) Overview

Revinate (Marketing) Overview

Transform guest data into revenue with Revinate Marketing, the all-in-one CRM and marketing automation solution built for hotels by hoteliers. Create and deliver targeted, customized campaigns across the customer journey, resulting in increased guest engagement and direct bookings.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...

Product Modules
Cancelation Recovery Campaigns Direct Booking Tools
INCLUDED
Create cancellation recovery campaigns to recapture lost revenue from cancellations.

Other Products by Revinate

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Direct Booking Tools
Browse integrations (83 verified)

What customers love about Revinate (Marketing)

Like 94% recommend

Director of Operations - Rooms from Luxury Hotels in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Sales & Marketing Manager | Digital Marketing Specialist from Resorts in West Kelowna (Canada)

- quick response time - helpful, friendly - easy to navigate software - great training videos - easy to read revenue and click tracking

Marketing Consultant from Other in Milwaukee (United States)

As an email marketer for our clients, this is the first tool I've seen where we can tap into the database to really evaluate past guest information and use it for our campaign. We are now able to sending HIGHLY segmented...

Chargée de Communication & Webmarketing from Boutiques in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate is an innovative company that is always evolving to meet the demands of their customers and market. They have a solid customer success team and the products itself are easy to use, visually appealing, and allows you to enhance your overall productivity.

by Laureline Klijnsma (Stayntouch) on December 13, 2021

See more answers (21)
Question:

What differentiates this product or service from the competition?

Answer:

Predominantly, the team makes the difference - from sales and integrations to customer success and implementations. From my experience, they care for their customers and their partners. Their hunger to innovate is also prominent in all they do.

by Laureline Klijnsma (Stayntouch) on December 13, 2021

See more answers (21)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I used to work for Revinate so I'm definitely bias, however the opportunity to generate a healthy ROI is definitely possible. That said, it depends on your establishment, definitely ask the salesteam to put in your data into their ROI calculator. Furthermore, especially during the current climate, b...

by Laureline Klijnsma (Stayntouch) on December 13, 2021

See more answers (21)
User avatar image User avatar image User avatar image
+ 19 recommend
Recommended by Show More (17)

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Revinate Marketing allows us to respond to the market immediately and be agile with our communications. It’s simple, user-friendly, and eliminates the need for technical HTML developer. I can build ...
Rebekah Hubbard Engagement Manager at the Provenance Hotels
Testimonial avatar
Revinate has been an essential component of our success in driving rate and RevPAR. From its ease of use, to the segmentation capabilities, it has helped us reach our guests directly in a way that wa...
Jamie Fox Director of Operations at the Hotel Emma

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Germany
  • Ireland
  • United Kingdom
  • Switzerland
  • Australia
  • Mexico
  • Singapore

130 Verified Revinate Reviews

Likelihood to Recommend
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December 17, 2021

Revinate (Marketing) Review: Satisfiying Solution

General Manager from Luxury Hotels in Erding (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We use Revinate already for around three years and are very satisfied with the outcome: not only in terms of usebility, but also - and most important - in terms of revenue generated through this Provider-...

What do you dislike or think could be improved?

As Revinate switched to the new "all in one" Dashboard in the backend, we do not see any other point for critics.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 16, 2021

Revinate (Marketing) Review: Revinate Revives Campaigns

General Manager from Limited Service & Budget Hotels in Whistler (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - intuitive - Minimal support required - CRM, Guest feedback, campaigns and reports in one easy-to-use platform

What do you dislike or think could be improved?

add web and cart abandonment that links directly to the CRM and trigger campaigns. A text functionality is also needed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 16, 2021

Revinate (Marketing) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2021

Revinate (Marketing) Review: Intuitive tool to analyze guest sentiments and manage reviews

Head of E-Commerce from City Center Hotels in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- intuitive dashboard and interface - group functionalities - good reportings in different categories, download center - automatic alerts and reports - easy review management and filter options by cha...

What do you dislike or think could be improved?

- automatic publishing of reviews on external channels without having to log in separately - integration of external CRM system surveys

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi there,

Thank you for your review! We are happy to hear that you are a fan of Revinate.  Furtherm... 

December 15, 2021

Revinate (Marketing) Review: Revinate, Best System Enhancement this year!

Regional Marketing Manager from Resorts in Naval Air Station Key West (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use and create new content, preview and send within minutes. Ability to create different guest segments with a few clicks. Great historical reference for past emails and performance. Efficiency...

What do you dislike or think could be improved?

Ability to manipulate different reports within the Revinate system. Understand which reports include reservations from which emails, example hotel only, crossover.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

Revinate (Marketing) Review: Associates available anytime to help me with difficult problems

Corporate Director, Marketing from City Center Hotels in Asbury Park (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I like how I can call anytime and the associates help me with my most difficult problems.

What do you dislike or think could be improved?

Offering some webinars that provide insight into what is working and not working with segmentation and email.

Customer Support
5
Ease of Use
4.5
Value for money
3.5
Implementation
2.5

Pricing

Implementation fee
Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Marketing) Integrations

View all (83 Revinate Integrations)