Revinate (Marketing)

4.6 (186 REVIEWS)

HTR Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Marketing)

4.6 (186 REVIEWS)

Ranked 2 (out of 60) in Hotel CRM & Email Marketing

Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.

Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Marketing) is the #4 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #106 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Revinate as the #1 Hotel CRM & Email Marketing provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Marketing)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Transform guest data into revenue with Revinate Marketing, our email marketing solution. Automate your email marketing campaigns across your guests’ journeys so staff shortages don’t impact guest experiences. Bring guests who haven’t completed their booking back.

Capabilities

Unlimited templates

Rich guest profiles

Upsells & upgrade

Reports that matter

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

Cancelation Recovery Campaigns

Direct Booking Tools
Create cancellation recovery campaigns to recapture lost revenue from cancellations.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Revinate Average Revinate

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

34 | Medium (25-74 room)

116 | Large (75-199 room)

99 | X-Large (200+ room)

Country

136 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Switzerland

7 | Singapore

6 | Netherlands

4 | Philippines

4 | United Arab Emirates

3 | Maldives

3 | Norway

3 | Austria

3 | Sweden

3 | Thailand

2 | New Zealand

2 | Dominican Republic

2 | Russian Federation

2 | Hong Kong

2 | Ecuador

2 | Spain

2 | Belgium

2 | Poland

2 | France

1 | Italy

1 | Jersey

1 | Georgia

1 | Grenada

1 | Fiji

1 | Chile

1 | India

1 | Japan

1 | South Africa

1 | Latvia

1 | Greece

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

1 | Mauritius

1 | Jamaica

Type

104 | Luxury Hotels

82 | Resorts

70 | Branded Hotels

66 | Boutiques

31 | Bed & Breakfast & Inns

30 | City Center Hotels

12 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Airport/Conference Hotels

7 | RV Parks & Campgrounds

6 | Hostels

6 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

163 | North America

78 | Europe

31 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Category

186 | Hotel CRM & Email Marketing

145 | Reputation Management

143 | Guest Surveys & Feedback

45 | Upselling Software

35 | Guest Messaging Software

11 | Hotel Reservations Systems

7 | Group Sales Management Software

Hotelier Rating

Excellent
239
Very Good
42
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (34)
  • Large (116)
  • X-Large (99)

Country

  • United States of America
    United States of America
    (136)
  • United Kingdom
    United Kingdom
    (17)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (14)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Indonesia
    Indonesia
    (9)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Maldives
    Maldives
    (3)
  • Norway
    Norway
    (3)
  • Austria
    Austria
    (3)
  • Sweden
    Sweden
    (3)
  • Thailand
    Thailand
    (3)
  • New Zealand
    New Zealand
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Ecuador
    Ecuador
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Poland
    Poland
    (2)
  • France
    France
    (2)
  • Italy
    Italy
    (1)
  • Jersey
    Jersey
    (1)
  • Georgia
    Georgia
    (1)
  • Grenada
    Grenada
    (1)
  • Fiji
    Fiji
    (1)
  • Chile
    Chile
    (1)
  • India
    India
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Greece
    Greece
    (1)
  • Vietnam
    Vietnam
    (1)
  • Turkey
    Turkey
    (1)
  • Aruba
    Aruba
    (1)
  • Colombia
    Colombia
    (1)
  • Mauritius
    Mauritius
    (1)
  • Jamaica
    Jamaica
    (1)

Region

  • North America
    North America
    (163)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (2)
10

Fantastic tool with great segmentation options!

Commercial Manager from 100 to 199 room Boutique in (Sweden)

Verified
6 days ago
Revinate is a great tool to capture the guest throughout the journey. From the time the guest has booked until the guest has left and hopefully wants to book again. The best part is all the segmentation you can do so you can reach the right guests at the right time.
Country Sweden
Commercial Manager
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room in Utrecht (Netherlands)

Verified
6 days ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in (Indonesia)

Verified
6 days ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Indonesia
Regional Senior Digital Marketing Executive
Large Hotel
9

Sign up with Revinate!

Creative & Digital Marketing from 100 to 199 room Bed & Breakfast & Inn in (United Kingdom)

Verified
11 days ago
We have been using Revinate as our go to email platform for hotel guest communication for some years, and it has truly transformed our outreach strategy. The intuitive interface makes crafting and sending personalised emails a breeze, and the analytics tools provide invaluable insights into guest engagement. Revinate's dynamic features have...
Country United Kingdom
Creative & Digital Marketing
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerpen (Belgium)

Verified
11 days ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
9

Newsletters

Marketing Executive from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
11 days ago
Very easy to and user friendly - easy to review customer analytics from the newsletter and how much revenue it generated
Country United Kingdom
Marketing Executive
X-Large Hotel
8

Great platform for both beginners and experts in Email Marketing

[email protected] from 500+ room Limited Service & Budget Hotel in Sydney (Australia)

Verified
11 days ago
Functionality, ease of usage and accessibility to reporting and segmentation. In addition the ability to be as creative as possible or as limited as needed, is also a benefit. The interaction with the PMS also allows for real-time reporting which is essentially to determinig the success of a campaign.
Country Australia
X-Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
11 days ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Revinate Review

Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
12 days ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
Country United Kingdom
Head of Marketing
Large Hotel
7

Segmentation

Marketing Manager from 200 to 499 room Luxury Hotel in Amsterdam (Netherlands)

Verified
12 days ago
I really like all the segmentation possibilities revinate has. It is super extensive and really helps to narrow and effectively use your database.
Country Netherlands
Marketing Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 19

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 42 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

2 days

Recommended

92%

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