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Review of HelloShift

10
Once your group develops a style of writing on HelloShift, it's very easy to know what's going on at a glance
Night Auditor from 200 to 499 room Boutique Hotels in San Francisco (United States)
Verified
9 years ago
Products Reviewed
Staff Collaboration Tools
What do you like most?
It's very easy to use and very straight forward. Once your group develops a style of writing on HelloShift, it's very easy to know what's going on at a glance. The tasks list is great and I like that it shows your personal tasks as well. The ability to privately message your colleague turns out to be very useful. Being able to text guests is great and really looks good from the guests' customer service point of view.
What do you dislike or think could be improved?
I've noticed that it takes a few seconds to load now. It's not a big deal, but it's just something I noticed. I've also noticed that communications with guests are no longer on the main page. I kind of miss that. It was easy to quickly respond to a guest without having to load another page and then go back again. Feature Request: The search function used to be very good... it's different and less smart now. For example, when we change a password to a shared site/login, we post the new password... when we try to search for that later, it's sometimes very difficult to find and the search results are filled with unrelated posts.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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