Review of IDeaS

10
Strong BAR recommendations and BI insights, with contract reporting gaps
Director of Revenue Management from 500+ room City Center Hotels in Salt Lake City (United States)
Verified
2 days ago
What do you like most?
We are an independent collection of hotels including roadside properties, city hotels, luxury hotels and ski resorts, We conducted a cross functional committee selection process comprised of IT, Accounting, Front Office, Revenue Management, and General Management and after an exhaustive search for revenue management solutions we selected IDeaS. We could not be more pleased with the installation and configuration process and the support and training we received from IDeaS. Keep in mind, our installation was completed in the time of CoVid-19 and IDeaS was extremely flexible and responsive to our changing needs. IDeaS was even willing and able to travel on site for a specific property with unusual needs. IDeaS provided health and safety protocol needs that were easy to accommodate and the meeting was a multiday success. We appreciated this flexibility as it was critical to getting the team buy-in we needed in rolling out this product. I should add that IDeaS also gave us flexibility in conducting configuration schedules online during CoVid. This allowed our team to utilize our resources that might have otherwise been idle for a long period of time as occupancies suffered through 2020. In terms of product features that we like the most, we spend a great deal of time in Business Analysis. That has become the cornerstone of our revenue management meetings with each property. Specifically we spend the most time looking at the summary. Perhaps the highest value feature of G3 is in the BAR recommendation. Previously, we had a rather sophisticated manual spreadsheet solution that we used to generate BARs. Of course those were subject to a variety of scrutiny but had been proven over time. Nevertheless, they were subject to the whim of management who would use gut instinct to make a BAR decision in a certain direction. G3 eliminates that guess work of trying to figure out what the market will bare in terms of price. We use the Demand Curve that G3 generates for every BAR very frequently whenever someone challenges the BAR that G3 generates. That specific feature brings a powerful basic economic concept to the industry that management formerly used generically but without specific understanding of the number of rooms that could be sold at various price points...Demand!! The concept that management thought they had dialed in is revealed to all in G3...and that is very powerful. We look forward to years of partnership! ************Update as of 10/20/2026************* Everything above was historical and remains true today. The one thing we would add is the value of the accompanying BI tool Optix. This has been a game changer for our organization. The ability to see changes to KPIs on or between any chosen time frame is simply remarkable and allows a revenue management team, in front of the operations teams, to display data such as actual room nights booked vs G3's model forecast for specific days of weeks and dates both in the past and looking forward allows an evaluation of tactics that we have never had before. If you are evaluating this product for purchase, make sure you dig into that in the evaluation process.
What do you dislike or think could be improved?
We are currently quite content with the features we are using. The one thing that seems to stick out the most to us currently is when we are in the Data Details tab of the business analysis, it would be nice to see Contract isolated as are Group and Transient. Currently Contract is a subset of Transient. This forces us to always subtract out contract nights and revenue to get a true Transient ADR. Think about it...the industry rarely mixes transient and contract. We never report those two categories as one to S.T.R. and we never view them as one on any operational report with segmentation. That could be improved.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information