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Review of SiteMinder

10
Quickly resolved our hotel's needs
Front desk Other in Asakusa (Japan)
Verified
22 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
Compared with before, when customer service was only available in English, I really appreciate that they now offer Chinese-language support as well. I’m very grateful for this improvement.
What do you dislike or think could be improved?
It would be even better if we could reply directly to the emails they send us, without having to use the platform. At the moment, when we receive a meeting notification, we are unable to reply directly to the email, which would be much more convenient.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Ki Se, Thank you so much for your feedback! We're thrilled to hear that our new Chinese-language support has made a positive impact on your experience. Your suggestion about enabling direct replies to emails is invaluable, and we're committed to improving our service. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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