Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of SIHOT

10
Great Customer Service
Front Office Supervisor from 200 to 499 room Branded Hotels in Brisbane (Australia)
Verified
10 days ago
Products Reviewed
Property Management Systems
What do you like most?
I usually receive calls from the SIHOT team to check if everything is running smoothly, and I think this is a great initiative as it helps maintain a strong relationship between SIHOT and the property. These regular check-ins show that the team genuinely values feedback and wants to ensure we are getting the best experience from the system. Sometimes, small issues or questions can be overlooked or left until a later time, but these calls provide a great opportunity to discuss any concerns, provide feedback, and have solutions actioned in a timely manner. It also makes it easier for the team to understand how the system is being used on-site and where improvements can be made. When I moved from Mantra on Mary to Mantra Midtown, the SIHOT team was also extremely quick to action my request to activate my account, with this being completed in less than an hour. This made the transition much smoother and showed great responsiveness and support from the team. Overall, I really enjoy using the system and find it user-friendly and reliable for our daily operations. I truly appreciate the ongoing support, responsiveness, and excellent customer service provided by the SIHOT team. :)
What do you dislike or think could be improved?
I am unsure if this is something that can be implemented, but I wanted to suggest a possible improvement. Whenever we print our next-day Arrivals Summary, we currently convert the document into Word and manually highlight specific sections on the registration card, including the guest’s Address, Phone Number, Email Address, Company, Membership Number, Car Registration, Signature, and Date. I was wondering if it would be possible for these sections to be automatically highlighted when the document is generated or printed. This small adjustment would save us a significant amount of time each day and help streamline our arrival preparation process (there may be a way to do this, but I have not been trained or shown how to do it). :) I believe this would improve productivity, reduce manual tasks, and allow the team to focus more on providing a smooth guest arrival experience. Thank you for considering this suggestion. :)
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information