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Review of Straiv

10
Flexible contactless check-in with strong upselling — reservation numbers could be smoother
Buchungsabwicklung from 75-99 room Other in Xanten (Germany)
Verified
3 days ago
Products Reviewed
Contactless Check-in
What do you like most?
We use Straiv for our contactless check-in and therefore do not offer a staffed reception. We especially appreciate the flexibility and the diverse possibilities that Straiv offers to display various content and settings in the registration form, during the check-in process, and at other points. An example is cross- and upselling, which we successfully implement: guests can spontaneously add breakfast while filling out the registration form or directly at check-in. The additional services are then also clearly and reliably displayed in the PMS. Overall, Straiv provides us with many options to customize our contactless check-in to our processes and to offer additional services at the same time.
What do you dislike or think could be improved?
Basically, we are very satisfied with Straiv. If we had to mention one point, it would be the assignment of an additional reservation number by Straiv for each reservation. Especially with group reservations, this means that the reservation number assigned by Straiv must be passed on to the guests. This is not a major obstacle — especially if guests provide a name for each room — but from our point of view, it could be made a bit more comfortable. Overall, this is more like "complaining at a high level," as check-in generally works smoothly even with group reservations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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