What do you like most?
SiteMinder has been a great partner for managing our hotel distribution. It provides a reliable and user-friendly way to manage rates, availability, and multiple distribution channels from one platform. Overall, my experience has been very positive, and it has made our distribution operations much easier and more streamlined.
What I like most is having everything in one place. It makes managing rates, availability, and our different distribution channels much more convenient and saves us a lot of time in our daily work. The system is easy to use, and once you get familiar with it, managing the different channels becomes much more straightforward.
For us, managing all five of our Minor Doha properties through SiteMinder is also very convenient. It is easy to switch between the different properties, which makes it much simpler when we need to check rates, availability, or make changes across our hotels. Having everything accessible from one platform is definitely a big advantage for our team.
I am also very happy with the support team. Whenever I have a question or face an issue, they are very helpful and respond quickly. I also really appreciate the AI chatbot, which has been supporting me very fast whenever I need a quick answer or assistance. Having this kind of support available is very useful, especially when dealing with something that needs to be resolved quickly.
Like any system, there are always areas where things can be improved. One feature I would really like to see is a rate plan copy option. This would make things much easier when setting up similar rate plans across different properties. It would also be great to have the ability to map multiple rates at once instead of having to map them one by one. This would save a lot of time, especially when managing several properties and a large number of rate plans.
I also like that SiteMinder continues to improve the platform and introduce new features. From our side, having a system that keeps developing and listening to the needs of hotels is important. It gives us confidence that the platform will continue to become more useful and practical for our daily work.
Overall, SiteMinder has been a very useful solution for our hotel distribution. The platform, the ease of switching between our five Minor Doha properties, and the helpful support team make our daily work much easier. We are happy with the service and the partnership, and I would definitely recommend SiteMinder to hotels looking for a reliable distribution solution.
What do you dislike or think could be improved?
One area I would really like to see improved is the flexibility of rate plan and mapping management. Mapping currently takes quite a bit of time because room types and rate plans need to be mapped one by one. If it were possible to select multiple room types and assign the relevant rate plans to all of them at once, that would make the process much faster and easier, especially when managing several properties.
A rate plan copy feature would also be very useful when setting up similar rate plans across different hotels. It would save a lot of time and reduce repetitive work.
It would also be great to have better support for meal plan supplements and different child age charges, such as infants, children, and 12 years and above, with these details being correctly supported across all connected channels. The same applies to extra bed and extra person charges, where having reliable and consistent support across all partners would be very helpful.
Another important improvement would be seamless support for revenue restrictions such as Minimum Length of Stay (MLOS), Closed to Arrival (CTA), and Closed to Departure (CTD), with these restrictions being correctly distributed across all connected channels.
These improvements would make the platform even more efficient for hotel distribution. That said, I really appreciate SiteMinder overall, especially the support team and the quick assistance available through the AI chatbot. The platform is already very useful for our daily operations, and these improvements would make the experience even better.
