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Review of Canary Technologies

10
Seamless guest experience and upsell revenue — but needs more flexibility
Hotel Manager from 500+ room Bed & Breakfast & Inns in Bloomington (United States)
Verified
1 days ago
Products Reviewed
Hotel Keyless Entry Systems
Upselling Software
Guest Messaging Software
What do you like most?
What I appreciate most about Canary is its ability to create a seamless guest experience from beginning to end, giving guests greater autonomy throughout their stay while simultaneously improving operational efficiency for the hotel. The digital check-in and checkout processes reduce friction at the front desk, while the upselling capabilities create meaningful incremental revenue opportunities. We've had particular success using Canary to monetize early check-ins, late checkouts, room upgrades, and other enhancements that guests genuinely value. I also appreciate how the platform helps our team communicate with guests more efficiently, reducing unnecessary administrative tasks and allowing employees to focus on delivering personalized hospitality. The interface is intuitive, and the various features work together to support both guest satisfaction and hotel profitability. It's a valuable tool that has become an important part of our daily operations. From an operational perspective, I particularly value how Canary integrates revenue generation with guest convenience. It allows us to offer enhancements without requiring additional staff involvement, while giving guests the flexibility to personalize their experience. The reporting tools also help us identify opportunities to improve performance.
What do you dislike or think could be improved?
One area where Canary could improve is providing greater customization and flexibility at the individual property level. While the platform offers excellent functionality, hotels have unique operational needs, guest segments, and service standards that would benefit from more granular controls. For example, we would like the ability to customize the digital compendium based on guest segment, room type, or other reservation attributes. This would allow us to present more relevant information to different guests, such as airline crews, leisure travelers, and guests with Executive Lounge access. Additionally, more advanced targeting capabilities for automated text messaging would be extremely valuable. Specifically, we would like greater control over which guests receive certain messages based on customizable criteria. This would help prevent irrelevant communications while making our guest messaging more personalized and effective. These enhancements would make an already strong platform even more useful for larger, full-service hotels with diverse guest populations. Greater flexibility in configuring automated workflows would help us better accommodate the different needs of leisure travelers, corporate guests, airline crews, and loyalty members without creating unnecessary communication or confusion.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5

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