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Review of IDeaS

1
Complexity and Lack of Integration Limit System Efficiency
Revenue Manager from 100 to 199 room Bed & Breakfast & Inns in Madrid (Spain)
Verified
5 months ago
Products Reviewed
Revenue Management Systems
What do you like most?
It takes a significant amount of external information, including market trends, competitor actions, and economic conditions, to make accurate and effective pricing decisions.
What do you dislike or think could be improved?
I’ve worked with other RMS, and this is by far the most complicated of them all. The initial setup is complex, and any change made in the hotel (room types or similar) requires reviewing a thousand different places, with some error along the way almost guaranteed. The same happens when you create a new rate code, which is something that is done regularly. For the price it has, it should include a solid reporting system (we use an external one, Lighthouse) as well as proper forecasting and budgeting tools. We use RevPlan, but they are not well integrated with each other. Uploading the budget into RevPlan and then not being able to transfer it to Ideas makes no sense at all.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
4.0/5
ROI
1.0/5
Implementation
1.0/5

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