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Review of Hotel Investor Apps

8
Easy to use and organized — but automation slipped
Staff Accountant from 75-99 room Boutique Hotels in Carmel (United States)
Verified
8 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
What I like most about the Hotel Investor App is how easy it is to use and how everything we need is conveniently organized in one place. The different sections are clearly labeled, making it easy to find the information we’re looking for quickly and without confusion. I also appreciate how user-friendly and well-organized the app is, which helps us save time and manage our daily tasks more efficiently. Having everything available in one place makes our work much easier and helps keep things organized. Overall, it’s a very practical and convenient tool that makes our daily operations smoother and more efficient. Overall, it’s a very useful and user-friendly. Highly recommend!
What do you dislike or think could be improved?
One thing that could be improved is the consistency and automation of some features. Lately, a few things haven’t been working as smoothly as they used to, and we’ve had to take extra steps to complete tasks that were previously automatic. For example, invoices transferred to HIA no longer automatically move from “On Hold” to the balance as they did before, so we have to manually release them from hold. Another example is the daily release feature, where days no longer open automatically and we have to manually push them to open. It would be great if these features could work as they did before, reducing manual work and making the overall process more efficient.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Jaime G. from Hotel Investor Apps replied
Hello. Thank you for your recommendation! We’re thrilled to hear how easy HIA is to use for you and that you appreciate having everything you need in one place. It is truly rewarding to know that HIA helps your daily operations run smoother and more efficiently. Thank you for sharing your feedback regarding steps that used to be automatic which now require additional work. We are reaching out to you directly to look into the invoice hold releases and daily open process with you and make sure everything is working as expected. Thank you again for your feedback. It helps us improve how we support our users.

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