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Review of Runtriz

10
GREAT PLATFORM TO COMMUNICATE WITH THE GUEST
from 75-99 room Bed & Breakfast & Inns in London (Canada)
Verified
4 years ago
Products Reviewed
Hotel Guest Apps
What do you like most?
USERFRIENDLY, VERY ATTRACTIVE SETUP, AND EASY TO MANAGE, USEFUL GADGET WHILE S[READING INFORMATION. CONNECTIVITY IS GREAT. NEVER HAD ISSUES WITH THE SOFTWARE TILL NOW. THIS APP HELPS US CONNECT OUR LOCAL FOOD VENDORS AND RESTAURANTS TO INCREASE PRODUCTIVITY AS THE GUEST STAYING HERE DIRECTLY GETS THE APPLICATION AND THEIR DETAILS THROUGH RUNTRIZ. RUNTRIZ HELPS OUR HOTEL CONNECT WITH THE GUEST WITH THE FASTER CHECK-IN PROCEDURE AND EASE GUESTS TO NOT STAY IN THE LINE FOREVER. tHIS PLATFORM DELIVER ALL THE DETAILS ABOUT OUR HOTEL TO THE GUEST INCLUDING THE SERVICES WE PROVIDE AND WHICH WE DO NOT. THIS WAY A GUEST CAN LEARN HIMSELF ABOUT OUR PLACE AND IS NOT CONFUSED ABOUT WHAT TO DO. GUEST CAN ALSO REQUEST OR ADDRESS ANY COMPLAINTS OR SERVICES THROUGH THE APP DIRECTLY WITH OUR BEST WESTERN LONDON AIRPORTINN AND SUITES FRONT DESK TEAM AND THE FRONT TEAM CAN FOLLOW UP ON THE REQUEST LATER. THE OPTION OF CONNECTING WITH THE GUEST ON THEIR CELL PHONE ACTUALLY MAKES A PERSONAL TOUGH WITH OUR STAFF AND COMMUNICATION IS VERY EASY, QUICK, AND RELIABLE. OVERALL THIS HAS BEEN AN AMAZING JOURNEY TO USE THE PLATFORM OF RUN TRIZ AS THE CUSTOMER CARE OF RUN TRIZ IS ALWAYS AVAILABLE, HAS A GOOD KNOWLEDGE AND THEY CARE ABOUT THEIR CUSTOMERS.
What do you dislike or think could be improved?
I REALLY DON'T SEE A LOT OF ISSUES WITH THIS RUN TRIZ PLATFORM. IT IS ACTUALLY A GREAT TOOL TO COMMUNICATE. I HOPE THEY COME UP WITH AN UPGRADE THAT CONNECTS WITH OUR DOOR LOCK TO TAP AND DIRECTLY ENTER A ROOM AFTER CHECKING IN ONLINE. THIS WILL GIVE OUR GUESTS A EASY ACCESS TO CHECKIN AND AVOID ANY WAIT TIME ON THEIR STAY WITH US. WE HAVE ENCOUNTERED NOT MAJOR BUT SOME BUGS WHILE UPLOADING THE DATA. SOMETIMES THE APP DOESN'T REFLECT WHAT WE ADD I.E PICTURES, PICTURES WILL BE POSTED BUT WON'T SEE IT ON THE APP SOME TIMES THE PICTURE IS TOO SMALL OR TOO BIG OR IS WIDE SO IF IN THE FUTURE THEY CAN FIX THIS, THAT WOULD BE GREAT. I WISH THIS PLATFORM WOULD CONNECT WITH A CC COMPANY TO INTEGRATE THE CC IN THE SYSTEM.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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