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Review of hotellab

10
Renewed for Another Year — Automation That Fits the Reality of a Busy Hotel
E-commerce & Contracting manager from 200 to 499 room Airport/Conference Hotels in Nikiti (Greece)
Verified
5 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
We have been working with Hotellab RMS at Acrotel Athena Pallas for over a year now, and we recently renewed for another year — which says everything about our experience. The system has become a reliable part of how we manage pricing on a daily basis, particularly during high-demand periods where reacting quickly to market changes makes a real difference. What we appreciate most is automation. The Autopilot feature takes the daily workload off our hands — it monitors pick-up pace, competitor rates, and occupancy, and adjusts our prices accordingly without requiring manual intervention every morning. During our peak months, this has been especially valuable; the results during Autopilot-active periods have consistently been among our strongest. As a property with a wide room mix including maisonettes, having a system that handles the complexity of category-level pricing automatically is genuinely useful. The support and customer success team have also been a consistent strength. They are proactive, knowledgeable, and always available when we need to review strategy or adjust settings — it feels like a true collaboration rather than just software support.
What do you dislike or think could be improved?
More flexibility in the reporting module would be welcome — being able to customize views for specific segments or time windows would make it easier to extract exactly the insight we need without additional manual work. This is a minor point relative to what the system delivers overall.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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